Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Sticky bar

A sticky bar is a fixed bar - typically at the top or bottom of your online store - that remains visible when visitors scroll. It is used to communicate important messages such as free shipping, promotions or important announcements.

What is a sticky bar?

A sticky bar (also called an announcement bar or notification bar) is a narrow, horizontal banner that “sticks” to the top or bottom of the browser screen and remains visible no matter how far the user scrolls. It’s a discreet yet effective way to communicate important messages throughout your entire online store.

Unlike pop-ups, which interrupt the user’s flow, sticky bars are passive and non-intrusive. They remain visible without requiring any action, and users can typically close them by clicking an “X.”

Typical uses

  • Free shipping threshold:Free shipping on orders over 499 kr.” — one of the most effective messages for increasing order value.
  • Active promotions: “Black Friday: 20% off everything with code BF2025”—visible to all visitors without being disruptive.
  • Newsletter sign-up: “Sign up and get 10% off” with an input field directly in the header.
  • Important announcements: “We’ll be closed December 24–26” or “Extended delivery times due to high demand.”
  • Countdown: A countdown timer to the end of a campaign, creating a sense of urgency.
  • USPs: "Free shipping ✓ 30-day return policy ✓ Danish customer service" — trust-building messages.

The Effect of Sticky Bars

  • Increased average order value: A “free shipping on orders over X kr.” bar motivates customers to add more products.
  • Higher coupon redemption: A visible discount code in a sticky bar is used more often than a code hidden in an email.
  • Better communication: Important messages reach all visitors without cluttering the layout.
  • Low annoyance factor: Unlike pop-ups, users rarely report that sticky bars are annoying.

Best Practices

  • Keep it short: A sticky bar should be readable at a glance. Max 10–15 words. If the message requires more space, use a popup or a dedicated page instead.
  • Use a contrasting color: The bar should stand out visually from the rest of the page, but still fit your brand.
  • Make it closable: Let users close the bar with a “X.” Save their preference in a cookie so it doesn’t reappear.
  • One message: Display only one message at a time. Multiple messages in rotation can be confusing.
  • Mobile optimization: Make sure the banner doesn’t take up too much of the mobile screen. Google may penalize pages with intrusive interstitials on mobile.
  • Test placement: The top typically works best for important announcements. The bottom may work better for CTA-focused messages.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary