Phone number in MobilePay
Why the phone number is not pre-filled in MobilePay and what the customer can do.
When a customer pays with MobilePay from a computer, they must enter their phone number in the MobilePay window. Unfortunately, the number cannot be pre-filled automatically—this is a limitation of MobilePay itself.
Why isn’t the number filled in?
MobilePay previously supported sending the phone number from the online store, but that feature was removed by MobilePay. This means that the customer must enter their phone number manually the first time they pay with MobilePay in a browser.
When is this relevant?
- From a PC/laptop: The customer must enter their phone number in the MobilePay window. However, the number is stored in the browser’s cache, so the next time they pay with MobilePay in the same browser, it will already be filled in.
- From a mobile device: The customer is redirected directly to the MobilePay app and does not need to enter anything.
What can you do?
As a store owner, there’s nothing you need to change. Shoporama already sends the customer’s phone number to the payment gateway—but MobilePay currently ignores it.
For most customers, this is a one-time experience: Once they’ve entered the number once in a browser, MobilePay remembers it for the next time.
Tip
A large portion of online purchases are made from mobile devices, where the customer is sent directly to the MobilePay app. Here, the phone number isn’t an issue at all.
Learn more about MobilePay integration: MobilePay on your online store.
Do you have any questions? Contact us at support@shoporama.dk.
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