Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Shopejer

Shoporama Tracking-motor: Server-side sporing til alle store platforme

Shoporamas tracking-motor (udviklet med 1260 A/S) sender data fra din webshop direkte til Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn og Microsoft Ads. Server-side tracking, Consent Mode og Conversion API i ét modul.

Shopejer Developer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

Loyalty programme

Complete guide to the Shoporama loyalty program - setting up the points system, earning, redemption and customer communication.

Shopejer

Offline konverteringer for Google Ads og Microsoft Ads

Send dine Shoporama-ordrer som offline konverteringer til Google Ads og Microsoft Ads. Få fuld tilskrivning af salg til klik via en sikker CSV-feed.

Shopejer

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Shopejer

Multiple recipients on the contact form

Learn how to send the contact form to multiple recipients by adding user IDs as a hidden field.

Shopejer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Change the background color on fixed delivery orders

Learn how to give orders with a specific shipping method a special background color in the admin order overview.

Developer

Google Ads conversion tracking

How to set up Google Ads conversion tracking in Shoporama. Target Add to Cart, Begin Checkout and Purchase with Conversion ID and labels, as well as offline conversions for clicks that end up as orders.

Shopejer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Categories in your webshop

Learn how to create and manage categories in your Shoporama online store. Guide to hierarchical structure, SEO settings, importing via CSV, sorting and tips for good category structure.

Shopejer

Can my developer integrate with a payment gateway himself?

Explanation of why payment gateway integrations require Shoporama to perform them and what you can do.

Developer

Show prices incl. VAT in the backend

Learn how to switch to showing product prices including VAT in the Shoporama admin panel.

Shopejer

Split your feeds into multiple pages

Sådan paginerer du selvbyggede XML-feeds fra landingssider med query-parameteren ?p=. Undgå timeouts på store feeds.

Shopejer Developer

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer Developer

Open baskets - View and restore abandoned shopping carts

Shopejer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

Showing 1–20 of 287 Articles

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