Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

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Edit your theme with Claude: Test changes on a copy before they go live

Ask Claude to make a copy of your theme and implement the change—for example, adding a "In Stock" label to your products. You'll see the result in a preview that your customers won't see; once you're satisfied, you can publish the copy, and you can always undo the change.

Shopejer Developer

Build modules for the page designer with Claude

Ask Claude to build new modules for the page builder, such as a campaign countdown, an FAQ, or a comparison table. The module is built in a copy of the theme and is stored on a draft page until you publish it.

Shopejer Developer

Order Check: View orders with incorrect ZIP codes or potential fraud

Shoporama checks every new order from the online store for incorrect ZIP codes, missing house numbers, spelling errors in the email, incorrect phone numbers, and potential credit card fraud. Here you can see what the markers mean and how to correct the order or mark it as checked.

Shopejer

Max. quantity per order: Limit how many items a customer can purchase

Here's how to set a purchase limit on an item so that customers can only buy a certain number per order. See what the customer experiences, what factors are taken into account, and how to identify customers who make repeat purchases within 24 hours.

Shopejer

Business Central Integration: Transfer Orders to Microsoft Dynamics 365 Business Central

Here's how to install the free Business Central app, link it to your Microsoft account, set it up under Microsoft Entra apps, and have orders from your online store transferred as sales invoices or sales orders.

Shopejer

Set Up Uniconta Integration

Here's how to install the Uniconta app, create a user in Uniconta, and have orders from your online store transferred as sales orders, including customer information, item lines, and sales tax.

Shopejer

Set Up the Customers 1st Integration

Here's how to create an API user in Customers 1st, install the app, select a warehouse location, and ensure that products and inventory are synchronized between the point-of-sale system and the online store.

Shopejer

Brand Pages: Give each brand its own page in the online store

Give each brand its own page with a logo, text, and products, and include an overview of all brands at /brands. Here's how to set up brand pages, write the text, and get the pages to appear in Google.

Shopejer Developer

Visible in countries: Hide products, pages, and brands in specific countries

Here's how to display products, categories, static pages, and brands only in specific countries using "Visible in Countries"—for example, a brand that cannot be sold in Germany, or a page that applies to only one country.

Shopejer

The Washington Theme: Setting Up the Headless Theme

Washington is a minimalist headless theme where the entire store runs as a single app in the browser. Learn how to select it, build the homepage in the Page Builder, set up menus, and find out what the theme can't do.

Shopejer

Build your own storefront using Shoporama's headless API

Guide for Developers: Build your own storefront using the shoppens/api, featuring products, pages from the Page Designer, a shopping cart, discount codes, checkout, payment, and customer accounts. The full reference is available at shoporama.dk/headless.

Developer

Images from Claude: Send photos and PDFs directly to your online store

Attach photos and PDFs in Claude on your phone, in Claude Desktop, or at claude.ai, and ask Claude to add them to your products. The first time you do this, you'll need to allow www.shoporama.dk in Claude's settings.

Shopejer

Import orders from your previous online store

Here's how to import orders from your old online store as historical orders so that customer value, repeat customers, order history, and statistics also cover the period before Shoporama. Using Claude or the REST API.

Shopejer Developer

Inventory Value Over Time: View the inventory value on a specific date

Shoporama saves the inventory value every night. Track the trend on a graph, look up the value for a specific date—for example, as of December 31—and download the figures as a CSV file for your accountant.

Shopejer

Sell in multiple countries and in multiple languages

Here's how to sell in other countries in your customers' languages and currencies using "Countries": Add a country, set up the address, language, currency, and shipping options, test it, and activate it.

Shopejer

Translate your online store into other languages

How to translate your online store when selling in multiple countries: automatic translation, status by language, corrections, addresses in the local language, and CSV import and export.

Shopejer

Prepare your theme for multiple languages and countries

Step-by-Step Guide for Developers: How to Make Your Own Shoporama Theme Work with Countries, Including Translated Texts, the Country's Currency and Number Format, a Language Selector, and Shipping Countries.

Developer

Sales by Country: Compare Your Countries in the Statistics

Statistics → Sales by Country shows revenue, orders, customers, and contribution margin for each country where you sell, as well as the Sales from Other Countries dashboard module.

Shopejer

VAT Categories: The Correct VAT Rates for Books, Food, and Other Goods

Here's how to apply the correct VAT rate to books, newspapers, food, and other items in each country using VAT categories, and how to allocate shipping costs and discounts when an order has multiple VAT rates.

Shopejer

Roles and Permissions: Give Each User the Right Access

See what the seven roles and five optional features provide access to, which role is best suited for whom, and what only the company administrator can do.

Shopejer

Showing 1–20 of 411 Articles

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