Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Shoporama Blog

Tips, guides and news about e-commerce and webshop operations

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Nu kan du drive en rigtig B2B-webshop med Shoporama

Now you can run a real B2B online store with Shoporama

Shoporama now offers full B2B functionality: a login-based store, customer group pricing, volume discounts, corporate accounts, VIES-validated reverse charge, and quick...

| 5 min
Byg dine nyhedsbreve med AI: du beskriver, AI'en samler, du sender

Build your newsletters with AI: you describe, the AI compiles, you send

Just type in what you want, and the AI will put together the entire newsletter—including the logo, text, and products—as a finished draft. The best part is what it can’t do:...

| 6 min
Sælg mere med Mersalg efter køb

Sell More with Post-Purchase Upselling

The best time to upsell is right after the customer has agreed to the initial purchase. With our new “Upsell After Purchase” feature, the receipt page displays suggested...

| 5 min

Mark items that are exempt from the right of withdrawal

Not all products are covered by the 14-day right of withdrawal. Now you can mark custom-made, perishable, and sealed hygiene products directly on the product itself, so the...

| 3 min
Dine kunder kan snart shoppe via AI: Shoporama er klar til Googles nye protokol (UCP)

Your customers will soon be able to shop using AI: Shoporama is ready for Google's new protocol (UCP)

Imagine a customer asking their AI assistant to find and buy your products without ever visiting your online store. Google has launched the Universal Commerce Protocol (UCP),...

| 8 min
Nu kan dine kunder bytte i stedet for at returnere

Now your customers can exchange instead of return

A return is often just a customer who got the wrong size. Now your customers can choose "Exchange for something else" directly in the return center, so they quickly get the...

| 10 min
Nu kan dine kunder fortryde købet online

Now your customers can cancel online

From June 19, 2026, online stores must offer digital undo. The feature is now built into Shoporama. The link in the order confirmation email works regardless of theme, and on...

| 5 min

Danish packaging producer responsibility: what to report and how Shoporama covers it

On October 1, 2025, the Danish Packaging Producer Responsibility came into force, and it affects virtually all webshops with Danish customers. You must register with DPA-System...

| 7 min

The WEEE directive for Danish webshops: requirements, categories and how to get started

If you sell electronics online, you are generally covered by the WEEE directive and must register with DPA-System, label the products correctly and report quantities annually....

| 6 min

EU Battery Regulation 2023/1542: what webshops need to know

The new EU Battery Regulation (2023/1542) replaces the old Battery Directive from 2006 and significantly tightens the requirements for anyone selling batteries or products with...

| 5 min