Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Shoporama Blog

Tips, guides and news about e-commerce and webshop operations

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Nyt: Se med det samme hvilke pakkeshop-pakker der snart udløber

New: See right away which packages at the pickup location are about to expire

An unclaimed package at a pickup location costs you return shipping, extra handling, and an unhappy customer. Now, Shoporama shows directly in the order list whether a package...

| 4 min
Nu klarer din webshop panten helt af sig selv

Now your online store handles returns all on its own

Do you sell beer, soda, or other beverages with a deposit? According to the rules, the deposit must be collected, and the price of the item must be displayed without the...

| 6 min

Shoporama Symposium 2026: Presentations, networking, and coworking in Odense

The Shoporama Symposium 2026 will take place on August 27 and 28 in Odense. Look forward to two days of presentations, networking, coworking, and plenty of inspiration for your...

| 7 min
Nu kan du drive en rigtig B2B-webshop med Shoporama

Now you can run a real B2B online store with Shoporama

Shoporama now offers full B2B functionality: a login-based store, customer group pricing, volume discounts, corporate accounts, VIES-validated reverse charge, and quick...

| 5 min
Byg dine nyhedsbreve med AI: du beskriver, AI'en samler, du sender

Build your newsletters with AI: you describe, the AI compiles, you send

Just type in what you want, and the AI will put together the entire newsletter—including the logo, text, and products—as a finished draft. The best part is what it can’t do:...

| 6 min
Sælg mere med Mersalg efter køb

Sell More with Post-Purchase Upselling

The best time to upsell is right after the customer has agreed to the initial purchase. With our new “Upsell After Purchase” feature, the receipt page displays suggested...

| 5 min

Mark items that are exempt from the right of withdrawal

Not all products are covered by the 14-day right of withdrawal. Now you can mark custom-made, perishable, and sealed hygiene products directly on the product itself, so the...

| 3 min
Dine kunder kan snart shoppe via AI: Shoporama er klar til Googles nye protokol (UCP)

Your customers will soon be able to shop using AI: Shoporama is ready for Google's new protocol (UCP)

Imagine a customer asking their AI assistant to find and buy your products without ever visiting your online store. Google has launched the Universal Commerce Protocol (UCP),...

| 8 min
Nu kan dine kunder bytte i stedet for at returnere

Now your customers can exchange instead of return

A return is often just a customer who got the wrong size. Now your customers can choose "Exchange for something else" directly in the return center, so they quickly get the...

| 10 min
Nu kan dine kunder fortryde købet online

Now your customers can cancel online

From June 19, 2026, online stores must offer digital undo. The feature is now built into Shoporama. The link in the order confirmation email works regardless of theme, and on...

| 5 min

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