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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

CNAME

A CNAME record is a DNS record that points a domain or subdomain to another domain name instead of directly to an IP address.

What is a CNAME?

A CNAME (Canonical Name) record is a DNS record that lets a domain point to another domain name. Instead of pointing directly to an IP address (like an A record), a CNAME points to a domain that itself has an A record.

CNAME in practice

CNAMEs are often used for subdomains. For example, www.minshop.dk can have a CNAME pointing to minshop.dk. The advantage is that if the IP address changes, you only need to update the A record in one place.

Note: A CNAME cannot be used on the root domain (apex domain). The root domain (e.g. minshop.dk without www) requires an A record or an ALIAS record.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

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