Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Acquirer

An acquirer is the bank or financial institution that handles card transactions for an online shop. The acquirer receives the payment from the customer's card issuer and transfers the money to the online shop.

What is an acquirer?

An acquirer is an intermediary between your online shop and the customer's bank. When a customer pays by card, your payment gateway sends the transaction to the acquirer, who communicates with the customer's card issuer (e.g. Visa or Mastercard) to authorize the payment.

Examples of acquirers

The most common acquirers for Danish online shops are Clearhaus, Nets (Teller) and Bambora. You set up an agreement directly with the acquirer, which typically charges a fee per transaction.

Acquirer vs. payment gateway

A payment gateway (e.g. QuickPay, Stripe or OnPay) is the technical connection between your online shop and the acquirer. The gateway handles the technical part, while the acquirer handles the financial part of the transaction.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary