Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Credit note

A credit memo is a document that cancels or reduces a previously issued invoice, typically in connection with returned goods or price adjustments.

What is a credit memo?

A credit memo (also called a credit invoice) is an accounting document issued to cancel or reduce the amount on a previous invoice. The credit memo refers to the original invoice and specifies the amount to be refunded or deducted.

When are credit memos used?

  • Returned goods—when a customer returns an item
  • Price adjustment – when a price was invoiced incorrectly
  • Retroactive discount – when a discount is applied after invoicing
  • Partial refund – when only part of the order is refunded

In Shoporama, you can create credit memos directly from an order. The credit memo is automatically synced with your accounting system (e.g., e-conomic) if the integration is set up.

How to Use Shoporama

Guides that demonstrate the concept in practice

Create a credit note

Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and transfer to...

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary