Automatic cancellation of unpaid orders
Guide to set up automatic cancellation of orders that are not paid within a given time period.
You can set Shoporama to automatically cancel orders that have not been paid within a certain period of time. This keeps your order list clean and releases any stock reservations.
Here's how to activate it
- Click the cog in the top right corner of your admin
- Go to Settings
- Find Automatic Cancellation
- Set the number of days before an unpaid order is canceled (e.g. 7 days)
- Click Save
What happens when this happens?
When an order has been unpaid for the specified number of days:
- The order status will automatically change to canceled
- Any stock reservations are released
- The customer receives no notification of the cancellation
When is it useful?
- Pink orders - orders where the customer canceled payment(read more)
- Invoice payment - orders that never get paid
- Bank transfer - customers who never transfer the money
Tip to use
Set the time period to at least 7 days so that customers paying via bank transfer have time to pay before the order is canceled.
Do you need help? Contact us at support@shoporama.dk.
Related articles
Blacklist - Block unwanted orders
Learn how to use Shoporama's blacklist feature to block spam orders and unwanted customers by blacklisting email, phone number or IP address.
Export orders as CSV
Guide to exporting order data as CSV from Shoporama, with the option to filter by order number or date range.
Manage your orders in Shoporama
Guide to managing orders in Shoporama - from receiving to shipping and status updates.