Images are not imported
Troubleshooting when product images are not imported correctly via CSV in Shoporama.
Are you having trouble importing images correctly via CSV import? Here, we'll go over the most common causes and how to fix them.
Image URL Requirements
For Shoporama’s server to retrieve your images, the following requirements must be met:
1. Use absolute URLs
The image URL must be a complete, absolute URL that includes the protocol:
| Type | Example | Status |
|---|---|---|
| Absolute URL | https://www.example.com/img/product.jpg | Correct |
| Relative URL | /img/product.jpg | Incorrect |
2. No password protection
Images must not be behind a login or password protection. Shoporama’s server cannot enter credentials, so the image will not be able to be retrieved.
3. The URL must point directly to the image
Try opening the URL in a browser. If a website appears instead of just the image, the URL is incorrect. The URL must go directly to the image file.
4. The server must accept server requests
Some web servers block requests from other servers (bots). The image displays fine in your browser, but Shoporama’s server receives an error (typically 406 Not Acceptable).
Tip
Keep in mind that it takes a few minutes for Shoporama to start processing your images after upload. So be patient—it can take up to 10–15 minutes for all images to be imported.
Need help with image import? Contact us at support@shoporama.dk.
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