Images are not imported

Are you having trouble importing images correctly via CSV import or using the "Import Images from URL" feature on a product page? Here, we'll go over the most common causes and how to resolve them.

Image URL Requirements

For Shoporama’s server to retrieve your images, the following requirements must be met:

1. Use absolute URLs

The image URL must be a complete, absolute URL with a protocol:

2. No password protection

Images must not be behind a login or password protection. Shoporama’s server cannot log in, so the image cannot be retrieved.

3. The URL must point directly to the image

Try opening the URL in a browser. If a website appears instead of just the image, the URL is incorrect. The URL must go directly to the image file.

4. The server must accept server requests

Some web servers block requests from other servers (bots). The image displays fine in your browser, but Shoporama’s server receives an error (typically 406 Not Acceptable). The notification will then state, “The server rejected our request.” Upload the images to a different server, or ask the server administrator to allow automated downloads.

5. The URL must be a public address

Shoporama only retrieves images from public http and https addresses on the internet. If the URL points to an internal network, such as localhost, 127.0.0.1, or 192.168.1.10, it will be rejected. This also applies when a domain name or a redirect ends with such an address. This is a security measure and cannot be disabled.

See why an image wasn’t imported

If an image cannot be retrieved, you’ll receive a notification with the URL and the reason. Click the bell icon at the top of the admin panel and select “View All.” On the “Notifications” page, you can view the full message and select “Import” under “From” to see only errors related to image imports.

If the message says, “We only retrieve images from public http and https addresses. Check the URL,” the URL is not a complete, public address. This happens when https:// is missing at the beginning (point 1), when the URL contains a username and password (point 2), or when it points to an internal network (point 5).

Shoporama won’t attempt to retrieve the image again on its own. If it’s just one image, open Product Images for the product, click Import Images from URL, enter the corrected URL, and save. If you edit your CSV file instead, enter all of the product’s images in the cell, as the image column will replace the product’s images.

Do you need help with image import? Contact us at support@shoporama.dk.