Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Create more users in your shop

Guide to creating multiple user logins for your Shoporama admin.

Reading time: approx. {eight} minutes
Shopejer

You can create multiple users in your Shoporama store so that colleagues, business partners, or a web designer can log in with their own login credentials.

Brugeroversigten under Konto, Firma, Brugere med kolonner for leverandør, ordrehåndtering, og administrator og knappen Opret ny bruger
You can find the user overview under Account, Company, Users. Here, you can create new accounts using the “Create New User” button and view the roles assigned to each user.

How to create a new user

  1. Go to Account in the left-hand menu
  2. Select Company and click Users
  3. Click “Create New User”
  4. Enter the name and email address
  5. Select the user's permissions
  6. Click Save

User Permissions

You can assign three different permissions to a user, and you can combine them as you like:

  • Administrator: full access to all features in the store
  • Order Management: Can view and manage orders
  • Supplier: Can only view and edit products in selected categories

If a user has neither Administrator nor Order Management permissions assigned, the user has access only to the areas you grant access to. You can further fine-tune a supplier’s access via the user’s Permissions, where you select which categories the user has access to.

Users and Claude

If a user wants to connect Claude to the store, they do so by logging in with their own Shoporama login. The connection applies to the entire store, and you control what Claude is allowed to do for each area under AI Tools.

  • Users with the “Supplier” permission and users who only have access to specific categories cannot connect to or use Claude, because the connection extends beyond their own categories. They also cannot open AI Tools, approve changes made by Claude, or undo them
  • When you remove a user, all connections that the user has created via “Sign in with Shoporama” are revoked. This applies, for example, to Claude, the POS app, and the scanner app. API keys under Integrations → API Access belong to the store and must be deleted manually

Best Practices

  • Grant only the permissions necessary for the user’s role
  • Create separate logins for each person; do not share a single login
  • Remove users who no longer need access

Tip

Separate user accounts provide traceability—you can see who made changes and processed orders.

Need help? Contact us at support@shoporama.dk.