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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Remove a user from your shop

Guide to removing a user from your business in Shoporama admin.

Reading time: approx. 1-2 minutes
Shopejer

You can remove users who should no longer have access to your shop admin. This could be a former employee or a business partner.

How to remove a user

  1. Click on your company name at the top of the admin
  2. Go to Users
  3. Find the user you want to remove
  4. Click the Delete button next to the user
  5. Confirm the deletion

What happens when you delete a user?

When you remove a user:

  • The user loses all access to your shop admin
  • The user's actions and history are preserved (orders they have processed etc.)
  • The user cannot be restored - you need to create a new user if you want them to have access again

Please note

You cannot remove the primary owner of the shop. If you want to transfer ownership, please contact support@shoporama.dk.

See also: Create multiple users in your shop.

Do you need help? Contact us at support@shoporama.dk.

Related articles

Which user receives system emails?

Guide to view and change which user receives system emails from Shoporama.

Create more users in your shop

Guide to creating multiple user logins for your Shoporama admin.

View emails sent to a customer from your shop

Guide to see which emails a customer has received in connection with an order.