Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Optimize the search function

Tips to improve search results in your Shoporama online store when the search function doesn't show what you want.

Reading time: approx. 1-2 minutes
Shopejer

The search function in Shoporama can be optimized so that customers can more easily find the products they're looking for. Here are the most important tips.

Good Product Titles

Searches primarily match the product title. Make sure your titles:

  • Include the most important keywords
  • Are descriptive (e.g., “Silver-colored necklace with pearl” rather than “Necklace #123”)
  • Include relevant variants (color, size) in the title

Item number and additional fields

The search also looks in:

  • Product ID — so B2B customers can search directly by product ID
  • Descriptions — text in descriptions A and B
  • Custom fields — values in your custom fields
    • Søgeindstillinger i Shoporama-admin med felter for wildcard, præcise søgninger, søg i alle felter og søg i navn, SKU-nummer og GTIN markeret.
    Search settings under Webstore, General, Search. Here you can control, among other things, wildcard searches, exact searches, and whether to search by name, SKU number, and GTIN.

Search results in the theme

The appearance of search results depends on your theme. Most themes display the product image, title, and price. See our full guide to the search feature for technical details.

Tip

Test your search function regularly. Search for the most common search terms your customers use and check that the correct products are displayed.

Need help? Contact us at support@shoporama.dk.

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