Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Resend the order confirmation

Guide to resend the order confirmation to a customer in Shoporama.

Reading time: approx. 1-2 minutes
Shopejer

Did a customer not receive the order confirmation, or do you need to resend it? You can do this directly from the order in the Shoporama admin.

How to resend the order confirmation

  1. Go to Orders in the menu
  2. Click "Edit" next to the order for which you want to resend the confirmation
  3. Scroll down to the bottom of the order page
  4. Check the box next to “Resend order confirmation”
  5. Click Save

The order confirmation will then be sent to the customer’s email address as it appears on the order.

Ordreredigeringssiden 'Rediger ordre 549' i Shoporama admin med felterne status, betalingsmetode, leveringsmetode, email adresse, priser, og labels.
The order editing page in Shoporama Admin. Here, you can correct the customer’s email address, and further down the page, check the box next to “Resend order confirmation” and click Save.

Change the recipient’s email

If the customer entered an incorrect email address, you can correct it on the order before resending. Edit the Email field on the order and click Save—the confirmation will then be sent to the new address.

Tip

You can view all emails Shoporama has sent to a customer under Account → Webstore → Sent Emails. See also the article View emails sent to a customer.

Need help? Contact us at support@shoporama.dk.

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