Handle returns

The returns center in Shoporama gives you a complete overview of returns and makes it easy to handle returns from your customers.

Open the returns center

Go to Orders > Return Center in the menu. Here you see an overview of all returns with status, order number, product, reason and date.

Handle a return item

1. Open the return case from the overview
2. See the customer's return reason and any comments
3. Choose whether to refund, exchange or reject the item
4. Update status and save

Customer return process

The customer can request a return from their order history in the online shop. They select the product they want to return, specify a reason and submit the request. You receive the return case in your return center.

Credit note for returns

When you authorize a return, you can create a credit note directly from the order. Read more in the article Credit notes and refunds.

Return labels

If you have an integration with a shipping provider (e.g. Shipmondo or PostNord), you can create return labels for the customer directly from the order.

Troubleshooting

• Customer cannot create returns - Check that the return function is enabled and that the order has a status that allows returns (typically "sent")
• Return center does not show all cases - Use the search and filter functions to find specific return cases
• Inventory is not updated - Inventory is not automatically updated on returns - you need to manually adjust inventory if the item can be resold