Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Why does the text look different in the shop than in the backend?

Explanation of why text formatted in the WYSIWYG editor may look different in your online shop and how to fix it.

Reading time: approx. 1-2 minutes
Shopejer

When you copy text from, for example, a Word document, a supplier’s website, or a PDF and paste it into Shoporama’s WYSIWYG editor, hidden formatting is often included. This formatting can cause the text to appear differently in your online store.

Here’s how to avoid the problem

Mac / Apple

Copy as usual with Cmd + C, but paste using:

Cmd + Option + Shift + V

Windows

Copy as usual with Ctrl + C, but paste with:

Ctrl + Shift + V

Alternative method

You can also use Notepad as an intermediate step: Copy the text → paste it into Notepad → copy from Notepad → paste it into Shoporama. Notepad automatically removes all formatting.

Already pasted incorrectly formatted text?

Copy the text from Shoporama, paste it into Notepad, copy it from Notepad, and paste it back into Shoporama. The formatting will then be removed.

Need help? Contact us at support@shoporama.dk.