Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Deposit

A deposit is an amount the customer pays in addition to the price of beverages in returnable containers, such as cans and bottles, which is refunded when the containers are returned. In Denmark, the rates for can and bottle deposits are set by law:

  • Deposit A: 1.00 DKK
  • Deposit B: 1.50 kr
  • Deposit C: 3.00 DKK

These rates include VAT, so Deposit A of 1.00 kr consists of 0.80 kr plus 0.20 kr VAT. Stores that sell beverages in returnable containers are required to collect the deposit, and this also applies to online stores. The price of the item must be displayed without the deposit, while the deposit amount is listed separately.

Shoporama has built-in deposit support, ensuring that deposits are displayed correctly in the store, appear as separate lines in the cart and on the invoice, and are automatically refunded upon return. Read more in the article “Deposits and Refunds: How to Charge Deposits in Your Online Store.”

How to Use Shoporama

Guides that demonstrate the concept in practice

Pant og depositum: Sådan opkræver du pant i din webshop

Guide til Shoporamas indbyggede pant-funktion: Opret pant-typer, sæt pant på produkter og varianter, og se hvordan...

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary