Which user receives system emails?
Guide to view and change which user receives system emails from Shoporama.
Most system emails from Shoporama—such as stock alerts and notifications about new returns—are sent to one specific user in your store: the user selected as the Default user.
Who receives system emails?
Most system emails are sent to the email address of the user selected as the Default User under Webshop → General in the Emails section. By default, this is the user who originally created the store. Emails are sent regardless of the user’s role, so choose a user who handles orders and inventory.
Invoices and payment reminders from Shoporama are not sent to a specific user, but to the company’s email address under Company → Company Information. You can have new invoices sent to a different address by entering it in the “Send invoices to” field under Company → Invoices.
Change Recipient
To change who receives system emails:
- If a new person is to receive the emails, first create that person as a user under Company → Users with Access to the Store. Only the company administrator can do this
- Go to Web Store → General, and locate the Emails section. This page requires the Full Access or Developer role
- Select the user under Default User. If no one has selected a Default User before, the field will simply display the first user on the list, so you must actively select the user
- Click Save
If the emails are simply to be sent to a new address for the same person, the person can update their email address themselves under Your Account. The email address cannot be updated under Company → Users.
Difference between system emails and order emails
- System emails: from Shoporama to your Default user (e.g., stock alerts and returns)
- Order notifications: notifications about new orders sent to the addresses you enter in the “Send order notification to” field under Webshop → General in the Orders section. If the field is left blank, the notification is sent to your Default user
- Customer emails: from your store to customers (order confirmation, shipping, etc.)
Tip
Make sure the email address for your Default user is always up to date so you don’t miss out on things like stock alerts and returns. If you remove the user from the company, select a new Default user.
Need help? Contact us at support@shoporama.dk.
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