GLS settings on shipping options

When you have a shipping option that uses GLS, you can adjust a number of GLS-specific settings for each shipping method. These settings are located directly within each shipping option and control how the package is delivered and what options the customer sees at checkout. Here’s an overview of all the fields so you can choose the right configuration.

Where can I find the settings?

1. Go to Delivery → Shipping Methods
2. Click the pencil (Edit) next to the shipping option you want to customize
3. Select GLS or None in the " Pakkeshop " field at the top of the page, depending on whether the customer needs to select a pickup location
4. Scroll down to the GLS Settings section
5. Check the boxes next to the options you want to enable
6. Click Save

Pickup Location or Home Delivery

At the top of the shipping options, you’ll find the “Parcel Shop” dropdown. This determines whether the customer can select a GLS parcel shop at checkout or if the package is delivered directly to the address.

• GLS activates the pickup location selector. The customer selects a specific GLS pickup location based on their address, and the package is delivered there.
• "None" means that no pickup location is selected. The package is shipped directly to the customer’s address (home delivery).

If you want to offer both a pickup location AND home delivery, create two shipping options: one with “Pickup Location” set to GLS, and one with “Pickup Location” set to “None.”

The three GLS checkboxes

Under GLS settings, you’ll find three checkboxes, each of which activates a service with GLS. They operate independently of the package shop selection, and you can combine them as needed, with one exception (see the “Note” box).

DepositService

Enables a service where the driver may leave the package at an agreed-upon location, such as the front door, in the carport, or in a sunroom. The customer’s comment from checkout is included as a delivery instruction. If the customer hasn’t written anything, your default comment is used (see below). If there is neither a comment from the customer nor a default comment, Shoporama won’t send the package to GLS because GLS requires instructions. Instead, the label will fail in the order queue, and you can choose whether to enter a standard text and try again, or send the package as standard delivery. Read more in Comments on GLS Orders.

PrivateDelivery

Ensures that the package is delivered directly to a private address. Typically used for pure B2C shipping options where the customer does not have to select a pickup location themselves. Cannot be combined with DepositService.

FlexDelivery

Provides the customer with flexible delivery options via GLS’s own system. The customer receives a notification from GLS and can choose to have the package delivered to their home, a neighbor’s house, at the door, or another agreed-upon location. This reduces delivery errors and gives the customer control over the delivery. FlexDelivery can be freely combined with both DepositService and PrivateDelivery.

Default Comment

A text field where you can specify a standard instruction for the driver if the customer does not write a comment during checkout. Primarily used in conjunction with DepositService. A typical example is the text “Leave at the front door.” If the customer writes a comment during checkout, that comment always takes precedence.

Typical setup in an online store

Most stores set up two GLS shipping options side by side so the customer can choose for themselves:

• GLS PakkeShop: Select GLS in the “PakkeShop” field. Leave the GLS checkboxes blank. The PakkeShop determines the delivery.
• GLS Home Delivery: Set "Pakkeshop" to "None." Enable FlexDelivery so the customer can manage the delivery themselves via GLS notifications. You may also want to enable DepositService if you want to allow driver drop-off, and be sure to fill in the "Default Comment" field as well.

If you sell exclusively to businesses, you can limit yourself to a single shipping option without additional services.

Frequently Asked Questions

Is there a “GLS type” I need to select from a dropdown menu?

No. There isn’t a single type dropdown. Instead, you select “Package Shop” (GLS or None) in the field and combine it yourself with the three checkboxes. This provides more flexibility but requires you to set the correct combination. See the “Typical Setup” section above for the most common configurations.

What’s the difference between DepositService and FlexDelivery?

DepositService is your store’s standard instruction to leave the package at an agreed-upon location, based on the customer’s checkout comment or your default text. FlexDelivery lets the customer choose their own option in GLS’s notification system after the order has been shipped, such as “deliver to a neighbor” or “leave at the front door.” Both options can be enabled at the same time.

Should I check all three boxes?

No. DepositService and PrivateDelivery are mutually exclusive. FlexDelivery can be combined with both. Start by enabling only the options you actually need to avoid confusion for the customer and the driver.

How do I add a package shop as a delivery option?

Create a new shipping option under Delivery → Shipping Methods and set the Parcel Shop to GLS. When the customer reaches checkout, a parcel shop selector will automatically appear, allowing the customer to choose their preferred shop based on the delivery address.

Where does the customer enter instructions for the driver?

In the comment field at checkout. If the customer leaves the field blank and you’ve set a default comment, that will be used instead. Check your theme to make sure the comment field is visible to the customer.

Will I incur additional costs by enabling these services?

You’ll need to discuss this with your GLS contact. Some services, such as FlexDelivery, are included in the standard agreement, while others may incur an additional fee. Ask GLS what’s included in your customer agreement before enabling all features.

My packages aren’t being transferred to GLS—what should I do?

First, check that the GLS login credentials under Delivery → Setup are correct. Failed labels are listed under Orders → Order Queue with an explanation in Danish. See also Errors When Transferring to GLS for typical error messages and solutions.

Can I have different settings for different shipping options?

Yes. The settings are configured per shipping option. For example, you can have one GLS Parcel Shop shipping option without extra services, one GLS home delivery option with FlexDelivery and DepositService, and a separate B2B shipping option without any of those. This makes it easy to manage inventory and picking flows.

Do these settings also apply to business customers?

PrivateDelivery is intended for residential customers and should not be enabled for B2B shipping. DepositService and FlexDelivery are not limited to residential customers. If you have separate shipping options for business customers, leave PrivateDelivery disabled for those options.

What happens if I change the settings for a shipping option in the middle of a busy day?

The change takes effect immediately for new orders. Orders that have already been shipped are not affected, and packages that have already been transferred to GLS retain the services that were selected at the time of shipment.

See also Comments on GLS Orders for more details on how the default comment and the customer’s checkout comment work together.

Need help? Contact us at support@shoporama.dk.