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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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See which emails Shoporama has sent

Guide to view a log of all emails Shoporama has sent from your online store.

Reading time: approx. 1-2 minutes
Shopejer

You can view a log of all emails Shoporama has sent from your shop - order confirmations, shipping emails, newsletters and other transactional emails.

How to view the mail log

  1. Go to Marketing → Mails in your admin
  2. Here you will see a list of all sent emails
  3. You can filter by date, type and recipient

What is shown in the log?

  • Date and time - when the email was sent
  • Recipient - who the email was sent to
  • Subject - the subject line of the email
  • Type - order confirmation, shipping, newsletter, etc.

Troubleshooting

If a customer says they haven't received an email:

  1. Check the mail log - has the email been sent?
  2. If yes, ask the customer to check spam/junk mail
  3. You can also resend the order confirmation

To view emails sent to a specific customer, see view emails sent to a customer.

Do you need help? Contact us at support@shoporama.dk.

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