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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Unsubscribe links in automatic emails

Give your customers the option to unsubscribe from automatic follow-up emails after purchases and product reviews - with a simple link in the email.

Reading time: approx. {eight} minutes
Shopejer

You can add an unsubscribe link to your automated emails so your customers can choose to stop receiving them. This applies to two types of emails: Post-purchase emails (after_purchase_mail) and product reviews (product_review).

Here’s how it works

When a customer clicks the unsubscribe link, Shoporama records that they no longer wish to receive that type of email. The customer is then redirected to the homepage of your online store with a confirmation message.

Unsubscribe URL Format

The link that unsubscribes the customer has the following format:

Post-purchase email:

https://din-shop.dk/unsubscribe?email=kunde@example.com&type=after_purchase_mail

Product reviews:

https://din-shop.dk/unsubscribe?email=kunde@example.com&type=product_review

Redirect after unsubscribing

Once the customer has unsubscribed, they are redirected to:

https://din-shop.dk/?unsubscribed=after_purchase_mail
https://din-shop.dk/?unsubscribed=product_review

You can use the $get.unsubscribed variable in your theme to display a confirmation message on the front page.

Example of Smarty code in your email template

Kodeeditoren i Shoporama-admin med mailskabelonen after_purchase.html åben, filtræ til venstre, og Smarty-kode til højre
In the Code Editor, open the email template after_purchase.html and insert the unsubscribe link at the bottom of the file. The file tree on the left provides access to all of the theme’s templates.

Insert the following at the bottom of, for example, after_purchase.html:

<p><small><a href="<{$webshop->getUrl()|escape}>/unsubscribe?email=<{$order->getEmail()|escape}>&type=after_purchase_mail">
  Unsubscribe from these emails
</a></small></p>

And similarly in product_review_mail.html:

<p><small><a href="<{$webshop->getUrl()|escape}>/unsubscribe?email=<{$order->getEmail()|escape}>&type=product_review">
  Unsubscribe from these emails
</a></small></p>

Note: You can only unsubscribe from after_purchase_mail and product_review. Other email types, such as order confirmations and shipping notifications, cannot be unsubscribed from.

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What emails does Shoporama send to my customers?

Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.

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Guide to export a list of customers who have purchased a specific product and send them an email.

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Learn how to set up email notifications so your customers can be notified when out-of-stock products are restocked in your Shoporama online store.