Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All Support Articles

Are the numbers in the backend with or without VAT?

Answer whether the revenue figures on the Shoporama backend are with or without VAT.

Reading time: approx. 1-2 minutes
Shopejer

The figures on the front page of the Shoporama backend (revenue, average order value, etc.) include sales tax.

Statistik-siden Månedsomsætning med kort for total omsætning inkl. moms, antal ordrer, og gennemsnitlig ordreværdi samt tabel med Omsætning ex. moms
The "Monthly Revenue" statistics page. The "Total Revenue" chart includes VAT, shipping, and credit memos, and the table at the bottom includes both the "Revenue excl. VAT" and "Total Revenue" columns.

Details

  • Revenue — Displayed including VAT
  • Average Order Value — Includes VAT
  • Shipping — Includes VAT

If you need figures excluding VAT, you can export your orders as a CSV file and calculate them from there.

Need help? Contact us at support@shoporama.dk.

Related articles

Prices include VAT and are adjusted to the VAT rate of the country of delivery

Here's how to choose whether your product prices include or exclude VAT, and how to adjust the price based on the destination country's VAT...

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Zero searches and search analytics

Learn how to use Shoporama's search analytics to find searches without results and optimize your online store.

Related features

📊

Statistics and analytics

Dashboard, revenue, profit margin, ABC analysis and more. Shoporama's built-in statistics tools give you insights to run your online store profitably.