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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Are the numbers in the backend with or without VAT?

Answer whether the revenue figures on the Shoporama backend are with or without VAT.

Reading time: approx. 1-2 minutes
Shopejer

The figures on the front page of the Shoporama backend (revenue, average order value, etc.) include sales tax.

Statistik-siden Månedsomsætning med kort for total omsætning inkl. moms, antal ordrer, og gennemsnitlig ordreværdi samt tabel med Omsætning ex. moms
The "Monthly Revenue" statistics page. The "Total Revenue" chart includes VAT, shipping, and credit memos, and the table at the bottom has both the "Revenue excl. VAT" and "Total Revenue" columns.

Details

  • Revenue — Displayed including VAT
  • Average Order Value — Includes VAT
  • Shipping — Includes VAT

If you need figures excluding VAT, you can export your orders as a CSV file and calculate them from there.

Need help? Contact us at support@shoporama.dk.

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