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Attach terms and conditions to the order confirmation

Sådan vedhæfter du dine handelsbetingelser som PDF til ordrebekræftelsen i Shoporama.

Reading time: approx. {eight} minutes
Shopejer

You can attach your terms and conditions (or another PDF file) to the order confirmation so that the customer automatically receives them with the order details.

How to attach a PDF

  1. Click the gear in the top right corner of your admin
  2. Go to Settings and scroll down to the Orders section
  3. Find the Upload file to invoice.html field
  4. Select your PDF file and click Save

The file is now automatically attached to all order confirmations sent to your customers. You can upload up to two files if you, for example, want to send both terms and conditions and a separate cancellation guide.

Requirements for the file

  • The file should be in PDF format for best compatibility
  • Keep the file size down, preferably below 5 MB, so the email doesn't end up in the customer's spam filter
  • Make sure the content is up to date and correct

How to write terms and conditions as text

In addition to the PDF attachment, your shop also has a text-based field for terms and conditions, which is displayed on the shop itself under /terms:

  1. Click the cogwheel in the top right corner of your admin
  2. Go to Design → Logo & terms
  3. Type or paste your terms and conditions in the Terms field
  4. Click Save

You can also link to /terms directly from the text in your order confirmation if you don't want to attach the file.

Tip to use

If you want to attach different files depending on product type, shipping method or other criteria, this can be done via your theme. See the article Attach file to order confirmation for the advanced solution.

Do you need help? Contact us at support@shoporama.dk.

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