Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

PSD2

PSD2 (Payment Services Directive 2) is an EU directive that requires strong customer authentication (SCA) for online payments to reduce fraud.

What is PSD2?

PSD2 (Payment Services Directive 2) is an EU directive that regulates electronic payments. The most significant change for online stores is the requirement for SCA (Strong Customer Authentication) for online payments.

What does PSD2 mean for online stores?

PSD2 requires that online payments be verified using at least two of three factors:

  • Something you know —PIN or password
  • Something you have – a phone or hardware token
  • Something you are – fingerprint or facial recognition

In practice, this means that customers must authorize payments through their bank’s app (e.g., MitID or 3D Secure). Shoporama’s payment integrations automatically support 3D Secure, so you, as an online store owner, don’t need to do anything extra.

How to Use Shoporama

Guides that demonstrate the concept in practice

3D Secure on QuickPay

Guide to enabling 3D Secure (SCA) on your QuickPay integration in Shoporama.

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment...

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

See the full dictionary