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Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

PSD2

PSD2 (Payment Services Directive 2) is an EU directive that requires strong customer authentication (SCA) for online payments to reduce fraud.

What is PSD2?

PSD2 (Payment Services Directive 2) is an EU directive that regulates electronic payments. The most important change for online shops is the requirement for SCA (Strong Customer Authentication) for online payments.

What does PSD2 mean for online shops?

PSD2 requires online payments to be verified with at least two of three factors:

  • Something you know - PIN or password
  • Something you have - phone or hardware token
  • Something you are - fingerprint or facial recognition

In practice, this means that customers must authorize payments via their bank's app (e.g. MyID or 3D Secure). Shoporama's payment integrations support 3D Secure automatically, so as a merchant you don't need to do anything extra.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

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