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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
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Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Shared inventory between webshops

Guide to setting up shared inventory so that two Shoporama webshops draw from the same inventory.

Reading time: approx. {eight} minutes
Shopejer

If you have multiple online stores—for example, one in Denmark and one in Sweden—you can share inventory status between them. When an item is sold in one store, the inventory is automatically updated in the other.

Prerequisite: Common SKU numbers

In order for Shoporama to identify the same product across stores, the products must have identical SKU numbers.

Important

If you have products with variants, the SKU must match at the variant level. For example: 112233-S (small), 112233-M (medium), 112233-L (large) in both stores. Also, make sure that no two products in the same store have the same SKU.

Step 1: Synchronize inventory

Before you enable shared inventory, you must synchronize inventory so that it is the same in both stores:

Synkronisér lager-siden i Shoporama-admin med feltet 'Synkroniser fra denne shop' sat til Engelsk webshop og knappen Gem og synkroniser nu.
On the Synchronize Inventory page, select which store the inventory should be retrieved from before enabling shared inventory. If desired, check the box next to “Perform this synchronization automatically every night.”
  1. Go to the store that will receive the inventory data
  2. Click " Inventory " in the gray menu
  3. Click "Synchronize Inventory"
  4. Select the store you want to sync from
  5. Click " Synchronize"

Step 2: Enable shared inventory

This setting is located in your company information, not in the individual online store. It therefore applies to all stores under the same company.

  1. Go to Account → Company → Company Information in the admin menu
  2. Check the box next to "Enable shared inventory across your stores"
  3. Click Save

Now your shops automatically share inventory status. When an item is sold in one shop, the inventory is deducted from the other.

Troubleshooting

  • Inventory not syncing? Check that the products have identical SKU numbers in both shops
  • Duplicate SKUs? Make sure each SKU is unique within each shop. Two products with the same SKU will cause errors
  • Variants not matching? The SKU must match at the variant level, not just at the product level

Need help? Contact us at support@shoporama.dk.