Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

Find your invoice from Shoporama

Guide to finding and downloading your invoices from Shoporama.

Reading time: approx. 1-2 minutes
Shopejer

You can find your invoice from Shoporama for your subscription directly in the admin panel. The invoice contains all the information you need for bookkeeping.

How to Find Your Invoice

  1. Go to Account in the left-hand menu
  2. Select " Company " and click on " Invoices"
  3. Here you can view your invoices with the date, amount, and status
  4. Click on an invoice to open it as a PDF
    5. Fakturaoversigt i Shoporama-admin under Firma, Fakturaer med dato, beløb, moms, PDF-download, og knap til Send alle fakturaer på mail
    Invoices are located under Account, Company, Invoices. Here you’ll see the invoice number, date, period, amount, and sales tax, and you can download each invoice as a PDF or send all invoices via email.

What does the invoice show?

  • Subscription type: Flex or Pro
  • Period: the period covered by the invoice
  • Amount, including and excluding VAT
  • Any revenue—for the Flex subscription, your revenue is displayed

Bookkeeping

The invoice can be downloaded as a PDF and used directly in your accounting system. Shoporama’s CVR number and other information are listed on the invoice.

Tip

If you need to change your payment card, you can do so under Account, Company, Payment Card.

Need help? Contact us at support@shoporama.dk.

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