Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

How do you reset cache?

Guide to resetting the cache on your Shoporama online store so that changes take effect immediately.

Reading time: approx. 1-2 minutes
Shopejer

Shoporama caches your online store to make it lightning-fast. This means that changes to products, categories, and pages may not always take effect immediately.

Method 1: Reset via Settings

  1. Click the gear icon in the upper-right corner
  2. Click on Orders on the left-hand side
  3. Scroll to the bottom and click Save and Clear Cache

Method 2: Quick Reset

Click on "View Webshop " in the top-right corner of the Shoporama admin panel. This will open your shop with a token that automatically clears the cache.

Tip

The cache is automatically refreshed at regular intervals. In most cases, you don’t need to clear it manually—changes usually take effect within a short time.

Need help? Contact us at support@shoporama.dk.