Create a credit note
Guide to creating a credit note in Shoporama when you receive returns or need to refund an order.
When you receive returns or need to refund an order, you can create a credit note directly in Shoporama. The credit note documents the refund for use in your accounting.
To create a credit note
- Go to Orders and open the order in question
- Click Create credit note
- Select the products to be credited and enter the quantity
- Add any freight refund
- Click Save
Full or partial credit
- Full credit note - credits all products and shipping on the order
- Partial credit note - credits only selected products or a modified amount
E-conomic
If you have E-conomic integration, the credit note can be automatically posted in E-conomic.
The refund itself
The credit note in Shoporama is an accounting document. The actual refund to the customer is done via your payment gateway (QuickPay, ePay, etc.).
Tip on how to handle returns
See also Manage returns for the full returns process including restocking.
Do you need help? Contact us at support@shoporama.dk.
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