Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Create a new shipping option

Guide to creating new shipping options and assigning them to countries in Shoporama.

Reading time: approx. {eight} minutes
Shopejer

To create additional shipping options, you need to follow three steps

  1. Create the shipping option
  2. Link the shipping option to a country
  3. Set a price for the shipping option

Here’s how to do it:

Fragtmetoder-siden i Shoporama admin med knappen Opret ny og listen over fragtmetoder som Postnord pakkeshop, DAO pakkeshop, og Afhentning.
Under Delivery → Shipping Methods, you’ll find the Create New button in the top right corner and an overview of your store’s existing shipping methods. This is where you start creating a new shipping option.

Create the shipping option

  1. Go to Delivery → Shipping Methods in the admin menu
  2. Click the blue “Create New” button
  3. Now give the shipping option a name. For example, it could be “GLS with home delivery”
  4. You can also enter a tracking URL if desired. This is the address where the user can track their package if tracking is available. Where the user’s tracking number would normally appear, enter %ID%. You can view a list of tracking numbers here.
  5. In the “Shipping Module” dropdown, select whether the shipping method should use a package shop module.
  6. If the shipping method is tax-exempt, you can check the “Tax-Exempt” box.
  7. If you want the user to receive an email when the order is shipped, check the box next to “Send an email to the recipient when the item is shipped.”
  8. If the shipping method should never be free, check the box next to “Never free shipping.”
  9. Then click “Save.”

Your shipping method has now been created, but we still need to specify which countries it should be available in. That’s the next step

Assign the shipping option to a country

  1. Go to Shipping → Countries in the admin menu
  2. Click the edit icon next to the country you want to associate your new shipping option with
  3. Under "Shipping Options," make sure to select your new shipping option.
  4. Then click “Save.”

Set the price for the shipping option

Last but not least, we need to set a price for your shipping option. Here’s how:

  1. Go to Delivery → Shipping Rates in the admin menu
  2. Here, enter the price for your new shipping option.
  3. Click "Save"

You now have a new shipping option in your store.

Please note that your template may be set to display only one shipping option, or it may not have been coded to allow for the selection of a package pickup location. If that’s the case, please contact support, and we’ll explain what’s missing.