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Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Cancel your Shoporama subscription

Guide to canceling your Shoporama subscription and closing your online store.

Reading time: approx. 1-2 minutes
Shopejer

If you want to cancel your Shoporama subscription, you can do so directly in the admin. We recommend backing up your data first.

Before you cancel

Make sure to:

  1. Backup - export your data (products, orders, customers)
  2. Download the theme - if you have made customizations, download your theme via SFTP
  3. Transfer your domain - if you want to use the domain elsewhere, point it away from Shoporama
  4. Cancel integrations - Shipmondo, E-conomic, Klaviyo, etc.

How to cancel

  1. Click the cog in the top right corner of your admin
  2. Go to Subscription
  3. Click Cancel subscription
  4. Confirm the cancellation

What happens after cancellation?

  • Your shop will remain active until the end of the paid period
  • After that, the shop will be closed and no longer available
  • Your data will be deleted after a period of time

Important information

Termination is permanent. Once your data is deleted, it cannot be recovered. Always make a backup before you cancel.

Do you need help? Contact us at support@shoporama.dk.

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Guide to changing the payment card you use to pay for your Shoporama subscription.