Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Log in with SFTP

Guide to logging in to your Shoporama online store with SFTP so you can edit your theme.

Reading time: approx. {eight} minutes
Developer

With SFTP access, you can log in directly to your Shoporama store and edit your theme, upload files, and work on your templates in your preferred program. Here’s everything you need to know to get started.

Note

SFTP access and editing of theme files are only available with a Pro subscription.

1. Find your SFTP credentials

You can find your SFTP login credentials in your shop’s admin panel under Design > SFTP Access. The following information is displayed there:

  • Server: imali.pil.dk
  • Port: 5000
  • Username: Your unique SFTP username (automatically generated based on your store’s URL)
  • Password: Your auto-generated password

Your username is automatically generated based on your shop’s URL. The password is automatically generated and can be changed under Design > SFTP Access.

SFTP-adgang i Shoporama-admin med forbindelsesoplysninger: server, brugernavn, password, og port 5000 samt knap til at åbne for egen IP
The Design > SFTP Access page lists the connection details: server, username, password, and port. The “Open for my IP” button in the top-right corner whitelists your current IP address, and at the bottom, you can download default themes.

2. Allow access for your IP address

For security reasons, you must whitelist your IP address before you can connect via SFTP. Here’s how:

  1. Go to SFTP in your store’s admin panel
  2. Click the "Allow my IP (xx.xx.xx.xx)" button
  3. You’ll receive a confirmation that your IP has been added

Tip

If your internet service provider assigns you a dynamic IP address, you may need to whitelist your IP again when it changes. It only takes a few seconds to click the button again.

3. Connect with an SFTP client

You can use a program like Cyberduck, WinSCP, or FileZilla to connect. Create a new connection with these settings:

Setting Value
ProtocolSFTP (SSH File Transfer Protocol)
Server / Hostimali.pil.dk
Port5000
UsernameYour SFTP username from admin
PasswordYour SFTP password from admin

Important

You must use SFTP —not regular FTP. The two protocols are not compatible. Be sure to select SFTP/SSH as the protocol in your client.

4. Folder Structure

Once you’re connected, you’ll see your store’s theme folder. The path to your theme is:

/private_templates/{webshop_id}/{theme_name}/

Here you can edit:

  • Templates — HTML files with Smarty syntax (e.g., the templates/ folder)
  • Stylesheets — CSS files for your design
  • JavaScript — Custom scripts
  • Images — Logos, icons, and other theme images

Tip

Use the {$theme_url} variable in your templates to link to files in your theme. This ensures that the paths will work even if the theme folder is moved.

5. Alternative: Theme Editor in the Admin Panel

If you don’t need SFTP, you can use the built-in code editor directly in your admin panel. It lets you edit templates, CSS, and JavaScript right in your browser—without installing an SFTP client.

Troubleshooting

  • Can’t connect? Check that you’ve enabled your IP address under Design > SFTP Access
  • Wrong protocol? Make sure to use SFTP (port 5000) and not FTP
  • Having trouble with FileZilla? Some versions of FileZilla have issues with the SFTP connection. Try Cyberduck (macOS) or WinSCP (Windows) as alternatives
  • New IP address? If your IP has changed (e.g., after restarting your router), you must whitelist the new IP
  • Forgot your password? You can view and change your password under Design > SFTP Access in the admin panel

Download base themes

Under the SFTP menu item in the admin panel, you can also download base themes to use as a starting point for your own design. Each theme is listed with its name, file size, and last modified date.

Need help? Contact us at support@shoporama.dk.