Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Reading time: approx. {eight} minutes
Shopejer

Shoporama has a built-in price monitoring feature that allows you to track a competitor’s price for a specific product and automatically adjust your own price accordingly.

How to Set Up Price Monitoring

  1. Go to Price Tracking → Create New
  2. Select the product(s) you want to associate with the monitoring
  3. Enter the URL for the competitor’s product
  4. Enter the price string (the current price, e.g., "19.00"); Shoporama uses this to find the price on the competitor’s site
  5. Click Save

Price monitoring now runs daily and checks the competitor’s price.

Automatic Price Adjustment

If you want Shoporama to automatically adjust your price based on the monitoring, set it up directly on the product being monitored:

  1. Open the product under Products → All Products and click Edit
  2. Find the "Price Monitoring" accordion tab at the bottom of the page and expand it
  3. Fill in “Subtract the amount below from the minimum price, e.g., 1.00 DKK.
  4. Enter an amount in "Never below, " and the price will never fall below this amount
  5. Enter an amount in "Never above, " and the price will never exceed this amount
  6. Click Save

Note: Prices exclude sales tax

All amounts in the price monitoring auto-adjustment feature are listed without VAT (excl. VAT). Remember to adjust the figures if you’re comparing them to prices including VAT on a competitor’s site.

Example

If you set "Subtract the following amount from the minimum price" to 1.00 DKK, and the competitor is selling the product for 149.00 DKK (converted to excl. VAT in Shoporama), your price will automatically be set to 148.00 DKK, provided it falls within your “never below”/“never above” limits.

Limitations

Note

Price monitoring depends on Shoporama being able to find the price on the competitor’s website. This is an automated monitoring process, and we cannot monitor all online stores—for example, stores that block bots or use JavaScript to display prices.

Need help? Contact us at support@shoporama.dk.