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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Reading time: approx. {eight} minutes
Shopejer

Shoporama has a built-in price monitor that allows you to monitor a competitor's price on a specific product and automatically adjust your own price accordingly.

How to set up price monitoring

  1. Go to Price Monitor → Create new
  2. Select the one of your products you want to assign the monitoring to
  3. Paste the URL of the competitor's product
  4. Paste the price string (the current price, e.g. "19.00") - Shoporama will use this to find the price on the competitor's site
  5. Click Save

The monitoring will now run daily and check the competitor's price.

Automatic price adjustment

Want Shoporama to automatically adjust your price based on the monitoring? Do the following:

  1. Go to the product and click ... in the menu
  2. Select "Tools"
  3. Set how much you want to undercut the competitor's price (e.g. $1.00)
  4. Set a minimum limit - the price will never go below this amount
  5. Set a maximum limit - the price will never go above this amount
  6. Click Save

Example: Example

If you set the price adjustment to $1.00 below and the competitor sells the product for $149.00, your price will automatically be set to $148.00 - provided it is within your min/max limits.

Limitations

Please note that

Price monitoring is dependent on Shoporama being able to find the price on the competitor's website. It is an automated monitoring and not all webshops we can monitor - for example, shops that block bots or use JavaScript to display prices.

Do you need help? Contact us at support@shoporama.dk.