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In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

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Change the content of your emails

Guide to customize the content of the automatic emails your Shoporama webshop sends, either via admin or theme templates.

Reading time: approx. {eight} minutes
Shopejer

There are two ways to change the content of your automated emails: through the store’s general settings (easy) or by editing the theme templates (requires a developer).

Method 1: Through the store’s settings (recommended)

  1. Go to Account → Web Store → General in the left-hand menu (the /webshop/edit page)
  2. Find the section with email settings
  3. Here you can change the subject line and additional text for your transactional emails
  4. Click Save

The email settings are part of the store’s general setup, not a separate menu item. See the transactional email settings for details.

Method 2: Edit theme templates (advanced)

For full control over email layout and content, you can edit email templates in your theme:

Kodeeditoren i Shoporama-admin med mail-skabelonen invoice.html fra temaet MBN-Delaware åben og temaets filliste i venstre panel
The code editor under Theme displays the email template invoice.html from the MBN-Delaware theme. Here, you can edit the actual content and layout of the email using Smarty variables.
  1. Find the email templates in your theme’s `templates/mails/ ` folder
  2. Edit via SFTP or the theme editor
  3. Use Smarty variables for dynamic content

View the email templates in your theme and see which templates are used for which emails.

What can you customize?

  • Subject line – what the customer sees in their inbox
  • Additional text – a personalized message in the email
  • Layout – via theme templates (advanced)
  • Attachments – attach files

Tip

You can also customize emails based on the shipping method, for example, showing shipping information for delivery orders but pickup information for in-store purchases.

Need help? Contact us at support@shoporama.dk.

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