Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

SSL / HTTPS on your webshop

All about SSL/HTTPS in Shoporama - automatic certificates, troubleshooting SSL issues and DNS configuration.

Reading time: approx. 1-2 minutes
Shopejer

All Shoporama online stores automatically receive a free SSL certificate, which ensures that your store runs over HTTPS. The SSL certificate is created automatically once your domain is properly configured.

Automatic SSL

When you add a domain to your online store under Settings > Domains, Shoporama automatically creates an SSL certificate. This requires that the domain’s DNS records are correctly pointed to Shoporama’s servers.

Check SSL Status

Under Settings > Domains, you can view the status of each domain. A green checkmark indicates that SSL is active.

Domæne-siden i Shoporama-admin med primært domæne, DNS-opsætning, felt til ekstra domæner, og en SSL-sektion med statussen Aktiv.
The Domains page displays your primary domain, DNS settings, and an SSL section. The “Active” badge confirms that your store is already running with SSL.

Troubleshooting

  • "Connection is not secure" in the browser – The SSL certificate has either not been created yet or has expired. Check that the DNS is pointing correctly to Shoporama, and wait up to a couple of hours.
  • DNS status shows “verifying” —Your domain has not yet been verified. Check that the A record points to the correct IP address. See the article “DNS Setup for Your Domain.”
  • Mixed content warnings – Your site is loading some content over HTTP instead of HTTPS. Check that all links in your theme use HTTPS or relative paths (without http://).
  • SSL works with “www” but not without it – Both versions of the domain must be added under Settings > Domains, and both must have correct DNS records.

Important Information About SSL

  • SSL certificates renew automatically—you don’t need to do anything
  • SSL is free and included in all Shoporama subscriptions
  • Google favors HTTPS pages in search results—SSL is beneficial for your SEO