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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

All support articles

SSL / HTTPS on your webshop

All about SSL/HTTPS in Shoporama - automatic certificates, troubleshooting SSL issues and DNS configuration.

Reading time: approx. 1-2 minutes
Shopejer

All Shoporama webshops automatically get a free SSL certificate to ensure that your shop runs over HTTPS. The SSL certificate is created automatically when your domain is properly configured.

Automatic SSL

When you add a domain to your online store under Settings > Domains, Shoporama automatically creates an SSL certificate. This requires that the domain's DNS points correctly to Shoporama's servers.

Check the SSL status

Under Settings > Domains, you can view the status of each domain. A green checkmark indicates that SSL is active.

Troubleshooting

  • "Connection is insecure" in the browser - the SSL certificate is either not yet created or expired. Check that DNS is pointing correctly to Shoporama and wait up to a few hours.
  • DNS status shows "verifying" - Your domain is not yet verified. Check that the A-record is pointing to the correct IP address. See the article DNS setup for your domain.
  • Mixed content warnings - Your site is loading some content over HTTP instead of HTTPS. Check that all links in your theme use HTTPS or relative paths (without http://).
  • SSL works on www but not without www - Both versions of the domain must be added under Settings > Domains and both must have correct DNS records.

Important about SSL

  • SSL certificates are automatically renewed - you don't need to do anything
  • SSL is free and included in all Shoporama plans
  • Google prefers HTTPS pages in search results - SSL is beneficial for your SEO

Related articles

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Own email on your domain

Information about email hosting and options to get email on your own domain with Shoporama.

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.