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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Webhooks in Shoporama

Guide to setting up webhooks in Shoporama that send data to external systems on certain events.

Developer

Delaware theme - customization and guide

Guide to customizing and configuring the Delaware theme on your Shoporama online store.

Developer

Server-side tracking in Shoporama

Guide to setting up server-side tracking on your Shoporama webshop for better data quality.

Developer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

REST API (Headless)

Integrate your Shoporama webshop with external systems via REST API. Retrieve products, orders and customers, and update stock and prices automatically.

Developer

Extended fields

Learn how to use Shoporama extended fields to add extra content to your products, categories and pages - defined by your theme.

Shopejer Developer

OAuth - give apps access to your webshop

Learn how OAuth works in Shoporama. Give third-party apps secure access to your online store without sharing your password.

Developer

Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Shoporama Tracking

Complete guide to Shoporama's built-in tracking engine. Set up server-side tracking and send data to Facebook, Google, Pinterest, Snapchat, TikTok and LinkedIn.

Shopejer Developer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Split your feeds into multiple pages

Guide to paginating custom XML feeds built with landing pages so they don't exceed system limits.

Developer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

Set noindex on a page, product or category

Guide to setting noindex in Shoporama so that search engines do not index certain pages.

Shopejer Developer

Variables in a Shoporama theme

Overview of global and page-specific Smarty variables available in Shoporama themes.

Developer

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