Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Build your own storefront using Shoporama's headless API

Guide for Developers: Build your own storefront using the shoppens/api, featuring products, pages from the Page Designer, a shopping cart, discount codes, checkout, payment, and customer accounts. The full reference is available at shoporama.dk/headless.

Developer

Import orders from your previous online store

Here's how to import orders from your old online store as historical orders so that customer value, repeat customers, order history, and statistics also cover the period before Shoporama. Using Claude or the REST API.

Shopejer Developer

Prepare your theme for multiple languages and countries

Step-by-Step Guide for Developers: How to Make Your Own Shoporama Theme Work with Countries, Including Translated Texts, the Country's Currency and Number Format, a Language Selector, and Shipping Countries.

Developer

Content Types: Create your own content with custom fields

Create your own content types—such as recipes with cooking times and ingredients—and customize the fields yourself. Learn how to add entries, assign them a page in the store, and display them in the Page Designer.

Shopejer Developer

Add to Cart and Checkout

Here's how to offer gift wrapping, greeting cards, delivery, and other add-ons with a single checkbox in the shopping cart and on the final step before checkout. Create an add-on profile, add the products to it, and the add-on will appear as a regular order line item.

Shopejer Developer

Move your profiles to shared values

Here's how to link the same sizes, colors, and other values across multiple product profiles to shared values. You can do this in the admin panel, via the REST API, or with Claude—by running a test first and without affecting inventory, variants, or prices.

Shopejer Developer

Product Filtering in Your Online Store

Guide to Product Filtering in Shoporama. You build the filter yourself under Design → Filter, select which facets customers will see (brand, supplier, subcategories, product labels, profile attributes such as size and color, price, and stock status), and decide what they’ll be called in the shop. This article walks you through the setup step by step, including combining values such as “S” and “Small,” price ranges and promotional prices, setting up the filter as its own page at /filter/, and what the customer sees in terms of quantity, selected filters, and how the filter appears on mobile. Filtering only works in the Montana and MontanaB2B themes.

Shopejer Developer

Recommendations in Your Own Theme

Here's how to add recommendations to a theme that isn't one of Shoporama's own: either using a CSS selector from the admin panel or using the Smarty tag in the template.

Shopejer Developer

Code Editor: Edit theme files directly in the admin panel

The code editor lets you edit your theme's HTML, CSS, and JavaScript files directly in the admin panel. See what you can edit, how to save your changes, and why there's no "Undo" option.

Shopejer Developer

Copy a product using Claude or the REST API

Here's how to duplicate a product in Shoporama using Claude or the REST API. The copy is always saved as a draft, and you can override the name, EAN, SKU, price, and URL in the same call.

Shopejer Developer

Implement tracking in a Shoporama theme

Developer Guide to E-commerce Tracking in a Shoporama Theme: Data Layer, Google Tag Manager, Custom Events, and Correct Product IDs Using getTrackingId().

Developer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Shopejer Developer

What cookies does Shoporama set?

A complete overview of the cookies set by a Shoporama online store: name, purpose, and duration. Use this list as the basis for your cookie policy.

Shopejer Developer

Product IDs and Catalog Match: How to Ensure Your Ads Match Your Product Feed

An explanation of which product ID Shoporama’s tracking sends, why it always matches the Google Shopping feed, what “catalog match” means for your ads on Meta and Google, and how to check and troubleshoot your match rate.

Shopejer Developer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Server-side tracking in Shoporama

A Complete Guide to Server-Side Tracking in Shoporama. Better data quality, fewer ad-blocker losses, product IDs that match your feed, and contribution margins directly in GA4.

Shopejer Developer

Image Archive: Upload, Organize, and Reuse Your Images

Collect, organize, and reuse your images all in one place with the Image Library. Use them as images for products, categories, and pages, and insert them directly into your text.

Shopejer Developer

Find ID på produkt, kategori, ordre og andre objekter

Sådan finder du produkt-ID, kategori-ID, ordre-ID, profil-ID og webshop-ID i Shoporama. ID'et står altid i URL'en efter /edit/ og bruges i CSV-import, REST API og AI-integrationer.

Shopejer Developer

The Delaware Theme: Configuration and Customization

A complete guide to Delaware and DelawareDK on your Shoporama online store: theme settings, footer, mega menu, colors, payment icons, Trustpilot, Instagram, and much more.

Shopejer Developer

Shoporama Tracking Engine: Server-side tracking for all major platforms

Shoporama's tracking engine (developed with 1260 A/S) sends data from your webshop directly to Facebook, Google Ads, GA4, Pinterest, Snapchat, TikTok, LinkedIn and Microsoft Ads. Server-side tracking, Consent Mode and Conversion API in one module.

Shopejer Developer

Showing 1–20 of 63 Articles

Still need help?

Our support team is ready to help you