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Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

A-record

An A record is a DNS record that points a domain name directly to an IP address. It is the most basic DNS record for online stores.

What is an A record?

An A record (Address Record) is the most basic type of DNS record. It connects a domain name to an IPv4 address, so the browser knows which server to contact when someone visits your domain.

A-record for webshops

When you connect your own domain to your online store, you typically need to create an A-record with your domain provider that points to the online store platform's server IP. You can also use a CNAME record as an alternative for subdomains.

If your online shop changes servers, the A record needs to be updated to the new IP address. The change can take up to 48 hours to take effect due to DNS caching.

We know online marketing in Shoporama

We've been working with online marketing ourselves for decades. As the only shop system in the country, we have spoken multiple times at conferences such as Marketingcamp, SEOday, Shopcamp, Digital Marketing, E-commerce Manager, Ecommerce Day, Web Analytics Wednesday and many more.

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