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On-call phone (SMS only)

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Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

POS - Point of Sale

Learn how to use Shoporama's POS system to sell products in your physical store. Log in with your Shoporama account, scan barcodes, add products to the cart and create orders directly.

Reading time: approx. {eight} minutes
Shopejer

Shoporama's POS (Point of Sale) is a complete checkout system that you can use in your physical store. It runs directly in the browser, synchronizes with your online store and you log in with your Shoporama account. You can search products, scan barcodes, add items to the basket and create orders - all from a single interface.

Open the POS system →

Watch the demo

Log in

The POS is accessed via shoporama.com/pos. You log in with your Shoporama account:

  1. Go to shoporama.dk/pos in your browser
  2. Click Log in with Shoporama
  3. Select which shop you want to use the POS with
  4. Authorize access and you are logged in

Once logged in, you will see your store name and a counter for today's orders at the top of the screen.

User interface

The POS has a clean, modern design optimized for both desktop and tablet:

  • Left side - Product search and product grid with images, prices and stock status
  • Right side - Shopping cart with item overview, quantity and total price
  • Top menu - Store name, order counter, order history, settings and logout

On mobile and tablet, the cart slides in from the right side and there is a bottom menu with quick access to cart and checkout.

Search and add products

You can find products in two ways:

  • Search - Enter the product name, item number or barcode in the search field. Results are displayed in real time
  • Scan barcode - Press the scan button (or F8) to open the camera and scan a barcode. The product is automatically found

Click on a product to add it to the basket. If the product has variants (e.g. size or color), select the desired variant first.

Tip: After you've created 3+ orders, the POS will automatically show your most sold and last sold products so you can quickly add popular items.

Barcode scanner

The POS has a built-in barcode scanner that uses your camera. It works on all devices with a camera and requires no special hardware:

  1. Press the scan button or press F8
  2. Allow the browser to access the camera (first time only)
  3. Point the camera at the barcode
  4. The product is automatically identified and added to the cart

The scanner matches the barcode against the products' item number and EAN codes.

Basket

The basket is displayed on the right side of the screen and is continuously updated. You can:

  • Adjust quantity with +/- buttons or enter quantity directly
  • Remove individual items from the basket
  • Empty the entire basket
  • See the total price incl. VAT

Checkout and orders

When you are ready to complete the sale, click Complete order (or press F9). In the checkout you can:

  • Customer details - Add the customer's email (optional) and phone number
  • Create in customer club - If you enter the customer's email, you can create the customer in your customer club. The customer will receive a welcome email with login details
  • Subscribe to newsletter - Subscribe the customer to your newsletter directly from the POS
  • Send invoice - Send an order confirmation to the customer's email
  • Discount - Give a discount as a fixed amount or percentage. Total price is updated in real-time
  • Note - Add an internal note to the order

If the customer's email matches an existing customer in your online store, the order is automatically linked to the customer account. This means that POS orders count towards the customer's order history.

The order is created directly in Shoporama and is automatically tagged with a "POS" label so you can easily filter POS orders from webshop orders. Stock levels are updated automatically.

Customer club and newsletter

The POS makes it easy to expand your customer database directly from the physical store. When you enter the customer's email at checkout, you can:

  • Add the customer to the customer club - The customer is created as a customer in your webshop and receives a welcome email with login details. This gives the customer access to their order history, reorder and other customer benefits
  • Subscribe to newsletter - The customer is automatically subscribed to your newsletter so you can send them future offers and news

The two options are independent of each other - you can choose one, the other or both. If the customer already exists in the system, the order is automatically linked to the existing customer account without creating a new one.

Order history

Press the Orders button(or F7) to view today's orders. Here you can:

  • Search orders by order number or email
  • Mark orders as paid
  • Cancel orders

Terminal settings

In the settings you can configure:

  • Country - Select delivery country (affects VAT and shipping options)
  • Shipping method - Select default shipping method for POS orders
  • Payment method - Select default payment method (MobilePay, card, invoice, etc.)

Keyboard shortcuts

The POS supports keyboard shortcuts for quick operation:

  • F7 - Open order history
  • F8 - Start barcode scanner
  • F9 - Open checkout
  • ESC - Close all windows

Mobile friendly

The POS is fully responsive and works on tablets and smartphones. On mobile, the buttons are larger, the basket slides in from the side and the barcode scanner uses the device camera. This means you can use a tablet as a POS terminal in your store without the need for additional hardware.

If you have any questions about the POS system, you are welcome to contact us at support@shoporama.dk.

Newsletter and customer club in POS

When you create an order via POS, you can also sign the customer up for your newsletter and customer club. At checkout, fields for the customer's name, email and phone number are displayed, as well as checkboxes for newsletter and customer club.

If the customer already has a profile, the fields are filled in automatically. New customers are automatically created as a customer in your online shop when they sign up.

  • Newsletter - the customer is subscribed to your newsletter list.
  • Customer club - the customer is created with a profile in your online shop and can earn loyalty points.

The fields are only shown if you have activated the newsletter module and/or loyalty program in your online shop.