Stripe payment gateway

Stripe is one of the world's most popular payment solutions and can be easily integrated with your Shoporama online store. With Stripe, you get access to a wide range of payment methods, including credit and debit cards, MobilePay, Klarna, Apple Pay, Google Pay, and many more.

How to Connect to Stripe

Stripe connects to your online store via Stripe Connect, which means you log in with your Stripe account directly from Shoporama. You don’t need to manually copy API keys.

1. Go to Integrations → Payment Gateways in your Shoporama admin panel
2. Find Stripe on the list and click “Connect”
3. You’ll be redirected to Stripe, where you’ll log in or create a new account
4. Authorize the connection, and you’ll be redirected back to Shoporama
5. Stripe is now active as a payment gateway in your online store

Once the connection is established, the date and time of the connection will appear in the Stripe settings. You can renew the connection at any time if necessary.

Payment Methods

Stripe supports a wide range of payment methods that your customers can choose from at checkout:

• Card payments, Visa, Mastercard, American Express
• Digital wallets: Apple Pay and Google Pay
• MobilePay, Denmark’s most widely used mobile payment solution
• Klarna, buy now, pay later
• iDEAL, popular in the Netherlands
• Bancontact, popular in Belgium
• SEPA Direct Debit, European bank transfer

The available payment methods depend on the customer’s country and your Stripe configuration. You enable and manage which payment methods to display directly in your Stripe Dashboard, not in Shoporama’s gateway settings. Shoporama automatically displays the methods you’ve enabled in Stripe.

Settings in Shoporama

The gateway page in Shoporama is intentionally minimal. You’ll find two elements:

• "Connect/Reconnect to Stripe," the button that starts the Stripe Connect flow
• Automatically process payment when the item is shipped or picked up—a toggle that controls whether the amount is automatically processed when the status is “shipped” or “picked up”

Everything else—including which payment methods should be active, currency, branding, and similar settings—is configured in your Stripe Dashboard.

Payment Flow

When a customer completes a purchase, they are redirected to Stripe’s hosted checkout page, which is optimized for conversion and supports all selected payment methods. After payment, the customer is redirected back to your online store with an order confirmation.

By default, Stripe uses manual authorization. This means the amount is reserved on the customer’s card at the time of order but isn’t charged until you actively choose to authorize it. This allows you to verify the order before payment is processed.

Automatic charging

You can enable automatic charging in the Stripe settings. When this feature is turned on, the amount is automatically charged when the order is marked as shipped or picked up. This saves you a manual step in order processing.

Charges, Refunds, and Cancellations

From the orders page in Shoporama, you can manage all payment transactions:

• Withdraw payment, withdraw the reserved amount in full or in part
• Refund: Refund all or part of a completed payment
• Cancel: Release a reserved payment that has not yet been charged

Partial refunds are also supported. If a customer returns one item out of several, you can refund exactly the amount corresponding to the returned item.

Subscriptions and recurring payments

Shoporama’s subscription feature is not supported by Stripe. If you sell recurring orders that are automatically charged to the customer, you must choose a payment gateway that supports recurring payments: QuickPay, ePay, PensoPay, Flatpay, or PayOn.

Prices and Fees

In addition to Stripe’s own fees, Shoporama charges a platform fee of 0.5% per transaction (minimum 1 kr.). Stripe’s own fees depend on the payment method and country. See Stripe’s pricing page for current rates.

Webhooks

Stripe automatically sends notifications (webhooks) to Shoporama when a payment is completed. This ensures that orders are marked as paid and that an order confirmation is sent to the customer, even if the customer’s browser is closed during the payment process.

Webhooks are set up automatically upon connection and require no manual configuration.

Troubleshooting

If you’re experiencing issues with Stripe, here are the most common causes:

• The connection has expired; try renewing the connection via the Stripe settings
• The payment is declined; the customer should contact their bank or try a different payment method
• The order isn’t marked as paid—contact support@shoporama.dk for help with webhook configuration

If you have any questions about the Stripe integration, feel free to contact us at support@shoporama.dk.