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Send an SMS with the following information:

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Set up Heysender integration

Guide to setting up Heysender integration so your transactional emails support DMARC, SPF and have better deliverability.

Reading time: approx. {eight} minutes
Shopejer

To ensure reliable delivery of transactional emails from your online store (order confirmations, shipping notifications, etc.), you need to set up the Heysender integration. This ensures that your emails support DMARC and SPF, which are requirements of Gmail and Yahoo, among others.

Important

Once you’ve enabled Heysender, it cannot be disabled again. Therefore, make sure you have access to your DNS before you begin.

Step 1: Enable Heysender in Shoporama

  1. Log in to your Shoporama admin
  2. Go to Account → Webstore → General
  3. Find the Heysender tab and click on it
  4. Check the box next to "Use Heysender"
Heysender-sektionen på webshoppens Generelt-side med forklarende tekst og det røde markerede afkrydsningsfelt Brug Heysender.
The Heysender section on the Account, Webstore, General page. Here, check the "Use Heysender" box to enable the integration.

Step 2: Create a TXT record in your DNS

Once you’ve enabled Heysender, a TXT record will be displayed that you need to create in your DNS. The page shows both the name and the value of the record.

Create the TXT record with your DNS provider (e.g., Simply, One.com, Cloudflare, or similar).

Step 3: Add Heysender to your SPF

You must also add Heysender to your SPF record. The exact value is listed on the Heysender page in Shoporama.

Step 4: Save and wait

Once both DNS changes have been made, click Save in Shoporama. It can take between 30 minutes and 24 hours for the DNS changes to take effect.

After that, your transactional emails will be sent via Heysender with correct DMARC and SPF, resulting in significantly better delivery rates.

Need help? Contact us at support@shoporama.dk.

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