Book a call

Fill out the form and we will call you back as soon as possible

If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Build your own feeds

Guide to building your own product feeds in CSV, XML or JSON format with Shoporama's custom feed feature.

Shopejer

Own stylesheet (Custom CSS)

Add custom CSS to your Shoporama online store and admin backend. Customize colors, fonts, layout and hide elements without changing theme files.

Shopejer Developer

Order flow and automated emails

Understand the entire flow from checkout to order confirmation. Learn when automatic emails are sent, what happens with different payment methods and how EAN orders are handled.

Shopejer

SEO in Shoporama

Complete guide to the SEO features in Shoporama - from meta tags and sitemap to Google Shopping and AI Assistant.

Shopejer

Customer groups and segmentation

How to create customer groups and segments in Shoporama for targeted marketing and newsletters.

Shopejer

Login and two-factor authentication (2FA)

Set up two-factor authentication (2FA) with Google Authenticator or SMS to secure your admin access in Shoporama.

Shopejer

B2B sales in Shoporama

How to sell to businesses (B2B) and public institutions (B2G) in Shoporama with CVR, EAN and differentiated VAT.

Shopejer

Setting up the front page

Learn how to set up the front page in your Shoporama online store. The front page is a category that you can customize with Page Builder in supported themes.

Shopejer

Google Analytics tracking of your online store

Guide to setting up Google Analytics 4 (GA4) with e-commerce tracking via Google Tag Manager on your Shoporama webshop.

Shopejer

Move your shop to your own domain

Guide to moving your Shoporama online store to your own domain with DNS setup, SSL and domain validation.

Shopejer

Gift cards and vouchers

Guide to creating and managing gift cards and vouchers in your Shoporama online store, including gift card products and discount codes.

Shopejer

Security profiles (GPSR)

Shoporama safety profile guide to help you comply with EU GPSR requirements for manufacturer information and safety documentation.

Shopejer

Cookie consent and Consent Mode v2

Guide to setting up cookie consent with Google Consent Mode v2 in Shoporama to comply with GDPR and optimize your tracking.

Shopejer

Sorting products into categories

Learn how to control the order of products in categories with manual sorting, alphabetical view or other sorting methods.

Shopejer

Translate and customize texts in your webshop

Shoporama language management guide - customize and translate all texts in your online store, from buttons to error messages and checkout texts.

Shopejer

Collect payments on orders (capture)

Guide to capture payments on orders in Shoporama. Understand the difference between authorization and capture and learn how to capture manually or automatically.

Shopejer

Export orders as CSV

Guide to exporting order data as CSV from Shoporama, with the option to filter by order number or date range.

Shopejer

DNS setup for your domain

Step-by-step guide to DNS setup so you can use your own domain with your Shoporama online store.

Shopejer

Set up the E-label in your webshop

Guide to adding the E-label certification code to your Shoporama webshop.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and integration with accounting systems.

Shopejer

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