Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Included in all packages

Order labels for your webshop

Organize your orders with color-coded labels. Automatic tagging based on payment method, customers and order content.

Read more about it

Order labels

Create your own labels and mark orders for pre-order, backorder, VIP customers or whatever else you need. Automation included.

Full control over your orders

As your business grows, you’ll need to be able to distinguish between different types of orders. Maybe you have pre-orders awaiting delivery, orders with backordered items, or VIP customers who need special treatment. With order labels, you can mark them all.

Create the labels you need

You create the labels that fit your business. Give them a name and a color, and they’re ready to use. You can assign multiple labels to the same order and easily filter your order list by specific labels.

Automatic labels

Order labels don’t have to be assigned manually. Shoporama can automatically apply labels to orders based on several criteria:

Formular til ny ordrelabel med navn, farvekode, og valg for automatisk tildeling ved samlepakker, kundeprofil, fortrydelse, og ombytning.
When you create an order label, you choose a name and color code and can enable automatic assignment so that the label is automatically applied to orders from bundle packages, customers with a specific profile, or in the case of cancellations and exchanges. This way, you won’t have to label orders by hand.
  • Email-based — link a customer’s email address to a label, and all future orders from that customer will be automatically tagged
  • Subscription orders — let subscription orders automatically receive their own label
  • Bundles — orders containing bundles can be automatically labeled
  • Profile-based — orders from customers with a specific profile can automatically be assigned a label

Filtering and Overview

In your order list, you can filter by labels so you only see the orders that are relevant right now. This makes it easy to work systematically—for example, processing all pre-orders first, or reviewing all orders awaiting payment.

Ordrelisten med tre valgte ordrer og masseredigerings-bjælken, hvor Labels-knappen tildeler eller fjerner ordrelabels på alle de markerede ordrer.
From the order overview, you can select multiple orders and assign labels to them in a single step using the “Labels” button in the bulk edit bar. The top of the page also features a “LABEL” filter, allowing you to quickly display only orders with a specific label.

Examples of use

  • Pre-order — select orders awaiting items from a supplier
  • Backorder — orders where not all items are in stock yet
  • VIP — customers who require special attention
  • Bank Transfer — orders awaiting confirmed payment
  • Returns — orders where the customer has returned items
  • Gift — orders that need to be gift-wrapped

Try it for free - no strings attached

Start your free trial today and see for yourself how this feature can boost your online store. No credit card required.

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