Returns don't have to be a hassle
Returns are an inevitable part of e-commerce. But a good returns process can actually boost customer confidence in your shop. Shoporama's Return Center makes the whole process simple - for you and your customers.
Here's how it works
- Select the order to return
- Select the products the customer is returning - in full or in part
- Choose whether the items should be returned to stock
- Issue a credit note and refund to the customer's card
Refund directly from Shoporama
If you use one of our supported payment gateways (QuickPay, Stripe, OnPay, Mollie, etc.), you can refund directly to the customer's card from Shoporama. No need to log in to the payment gateway admin - everything is done in one place.
Credit notes
When you create a return, Shoporama automatically generates a credit note. The credit note is recorded on the order and can be sent to the customer. This provides clean accounting and full traceability.
Automatic inventory management
When an item is returned, Shoporama can automatically put it back in stock. This ensures that the stock is always correct and you don't have to manually adjust stock entries.
Return statistics
In Shoporama's statistics module, you can see which products are returned most often. This is important knowledge - you may be able to reduce returns by improving product descriptions, adding better images or adjusting sizing guides.
Part of your order flow
The returns center is an integral part of your order flow. You handle returns from the individual order, so everything is connected - order history, payments, credit notes and stock movements.