Returns Don't Have to Be a Hassle
Returns are an inevitable part of e-commerce. But a good returns process can actually strengthen customers’ trust in your store. Shoporama’s returns center makes the entire process simple—for you and your customers.
Here’s how it works
- Select the order to be returned
- Select the products the customer is returning—in full or in part
- Choose whether the items should be returned to inventory
- Issue a credit memo and refund the customer’s card
Refunds Directly from Shoporama
If you use one of our supported payment gateways (QuickPay, Stripe, OnPay, Mollie, etc.), you can issue a refund directly to the customer’s card from Shoporama. You don’t need to log in to the payment gateway’s admin panel—everything is handled in one place.
Credit Notes
When you create a return, Shoporama automatically generates a credit memo. The credit memo is recorded on the order and can be sent to the customer. This ensures accurate accounting and full traceability.
Automatic Inventory Management
When an item is returned, Shoporama can automatically restock it. This ensures your inventory is always accurate, and you avoid having to manually adjust inventory records.
Return statistics
In Shoporama’s analytics module, you can see which products are returned most often. This is valuable information—perhaps you can reduce returns by improving product descriptions, adding better images, or adjusting size guides.
Part of Your Order Flow
The returns center is an integrated part of your order flow. You process returns directly from each individual order, so everything is linked—order history, payments, credit memos, and inventory movements.