Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Image quality and aspect ratio in Shoporama

Learn how Shoporama handles image quality and image format, and what you can do if your images don't look sharp enough.

Reading time: approx. {eight} minutes
Shopejer

Shoporama automatically optimizes the images in your store so that pages load quickly. Here you can read about how image quality and image format work.

Image Format

Shoporama supports three image formats. Your store has a default format that is used for all images unless the theme specifies a different one. The default format cannot be changed in the admin panel. If your store needs a different format, please contact us.

Format Description
WebP (default) Modern format with good compression and quality. Preserves transparency. Supported by all modern browsers. Always saved at quality level 90.
JPG Classic format, good for photographs. This is the only format where the quality setting below is used. Does not support transparency, so a transparent background will appear white.
PNG Lossless format with transparency. Larger file size, but no loss of quality.

The theme can select a specific format for individual images, and that format will be used instead of the default format. In Montana, MontanaB2B, Delaware, and DelawareDK, most images—such as product images and images in the page designer—are always displayed as WebP. Montana, Delaware, California, and Alaska use JPG for the image that appears when a page is shared on platforms like Facebook.

Image Quality

The quality setting is a number between 1 and 100, and the default value is 75. It applies only to images saved as JPG. This also applies when your store otherwise uses WebP, such as the image displayed when a page is shared on social media. WebP images are always saved at a quality of 90, regardless of the setting, and PNG is lossless, so the number doesn’t matter here.

For images saved as JPG, the number means the following:

Lower quality (e.g., 60–70)

  • Smaller file size
  • Faster loading
  • May result in visible compression on detailed images

Higher quality (e.g., 85–100)

  • Sharper images
  • Larger file size
  • Slower loading

Tip: If your images look blurry, first check that you’ve uploaded them in high resolution. WebP images are already saved in high quality. If that doesn’t help, email us at support@shoporama.dk. We can change your store’s default format and increase the quality of images saved as JPG. If you’re using Montana or Delaware, this won’t affect your product images, as they’re always displayed as WebP.

Tips for Images

  • Always upload images in the highest quality you have available. Shoporama saves product images at up to 2000 × 2000 pixels and automatically scales and compresses them
  • Use square images for products to ensure a consistent look
  • Avoid uploading images that are already heavily compressed
  • WebP, which is the default format, typically offers the best balance between quality and file size

Edit the image after uploading

You can edit an image directly in the admin panel after you’ve uploaded it: rotate it, crop it, or set a focus point so that the most important part always remains in the image when the theme crops it. The original is preserved, and you can always reset it. Learn how to edit images.

Redigeringsvinduet på fanen Beskær og rotér med en kvadratisk beskæringsramme trukket hen over et produktbillede af en kaffepose
You can rotate, crop, and set a focus point directly in the admin panel without altering your original file.

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