Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Brands and brands in Shoporama

Guide to brands and brands in Shoporama: create brands, upload logos, link to brand pages, use in filtering, Google Shopping and statistics.

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Countries and Currency: Delivery Countries, Sales Tax, and Shipping

Set up delivery countries under Delivery → Countries with VAT rates, VAT zones, shipping options, and free shipping, and see how they relate to Webstore → Countries and Currency per Country.

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Menus and navigation

Learn how to create and edit menus in your online store. This guide covers menu item types, hierarchy, placements, drag-and-drop sorting, and how to manage top, dropdown, mega, and footer menus in the Montana theme.

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Conversion rate - understand and improve your stats

Understand what your conversion rate means and how to use the statistics page in Shoporama to track your progress over time.

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Customer statistics - understand your customers' behavior

The Customer Statistics page in Shoporama gives you an overview of return rates, customer segments and your most valuable customers.

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Warehouse statistics - overview of your warehouse

Stock statistics give you a complete overview of your stock situation - from tied up capital in dead stock to products that are running low.

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Pages

Learn how to create, edit, set to offline, and delete static pages such as "About Us," "Terms and Conditions," and "Contact" in Shoporama.

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Manage your orders in Shoporama

Guide to managing orders in Shoporama - from receiving to shipping and status updates.

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Cost of Goods Sold & Profitability: Understand your online store's break-even point

Cost of Sales & Profit gives you an overview of your profit margin per month. Learn how to use the numbers to make better decisions on pricing, purchasing and assortment.

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ABC analysis: Find out which products make you money

Learn how to use ABC analysis to prioritize your assortment, optimize your inventory and focus on the products that actually drive your business.

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Price history and the Omnibus Directive

Shoporama automatically logs price changes and calculates the correct pre-price according to the Omnibus Directive (EU 2019/2161). The default themes support it as a theme setting, and custom themes can use getLowest30DayPrice().

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Upload supplier packing slips for inventory update

Upload delivery notes from your suppliers as a PDF or image and let AI automatically extract item numbers and quantities for stock updates.

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Restrict payment methods to specific countries

Restrict which payment methods are shown in checkout based on the customer's country of delivery.

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Create orders directly from the customer overview

Create orders directly from your customer overview with customer details automatically populated.

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Reverse related products

Understand the difference between related and unrelated products and how to set them up.

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Import products from Magento 2

Guide to importing products from Magento 2 to Shoporama via CSV file.

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Export sales data from the product overview

Export a CSV file with sales data for your products within a given period.

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Dynamic tags in product texts

Use dynamic tags like [MONTH], [YEAR] and [FREESHIPPING] in product descriptions and meta titles to keep content current.

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Set up ViaBill on Shoporama

Guide to setting up ViaBill as a payment option on your Shoporama online shop. Learn how to add the ViaBill script, display the price on the product page and set up ViaBill as a payment gateway via Quickpay or ePay.

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Create a discount code

Complete guide to creating and managing discount codes in Shoporama - percentage discount, fixed amount, free shipping, restrictions and more.

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Showing 221–240 of 376 Articles

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