Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Cookie consent and GDPR

Guide to cookie consent and GDPR in Shoporama, including Google Consent Mode v2, cookie categories and revoking consent.

Shopejer

Order list and inventory management

Learn how to use the Shoporama order list to keep track of inventory, generate shopping lists and receive goods efficiently.

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PDF invoice on orders

Learn how to enable and customize automatic PDF invoices on orders in your Shoporama online store.

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Import products from Shopify

Guide to importing products, variants, categories, and images from Shopify to Shoporama via CSV file.

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Import products from DanDomain

Guide to importing products, categories, variants and images from DanDomain to Shoporama via XML export.

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HeyLoyalty integration

Guide to setting up HeyLoyalty in Shoporama for email marketing with automatic synchronization of subscribers and order data.

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Zero searches and search analytics

Learn how to use Shoporama's search analytics to find searches without results and optimize your online store.

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Age verification on products

Guide to setting up age verification on products in Shoporama. Set the age requirement to 16 or 18 years and let the payment gateway handle the verification.

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Environmental data on products

Guide to recording environmental data on products in Shoporama. Enter packaging, electronic waste (WEEE), and battery information for EPR compliance.

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Billy's Billing integration

Guide to setting up Billy's Billing in Shoporama. Automatically transfer orders to your accounts, synchronize products and post payments.

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Payson payment gateway

Guide to setting up Payson as a payment gateway in Shoporama. Accept payments from Swedish and Nordic customers.

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DHL Parcel Shop

Guide to setting up DHL parcel shop as a shipping method in Shoporama. Let customers choose the nearest DHL ServicePoint at checkout.

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Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Unsubscribe links in automatic emails

Give your customers the option to unsubscribe from automatic follow-up emails after purchases and product reviews - with a simple link in the email.

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Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

Settings for transactional emails

How to set when Shoporama automatically sends transactional emails like abandoned baskets, payment reminders and product reviews.

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Image quality and aspect ratio in Shoporama

Understand how Shoporama handles image quality and aspect ratio - and what you can do if your images don't look sharp enough.

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What emails does Shoporama send to my customers?

Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.

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What is the difference between open basket and closed basket?

Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.

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How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

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Showing 161–180 of 269 Articles

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