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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Customize emails based on shipping method

Guide to display different content in your emails depending on the shipping method - e.g. shipping vs. pickup.

Developer

Implement tracking in a Shoporama theme

Developer guide to implement tracking code in a Shoporama theme with Google Tag Manager and data layers.

Developer

Tracking in your Shoporama webshop

Overall guide to tracking setup with Google Analytics, Google Tag Manager and e-commerce tracking.

Developer

Fetch content from external URL in themes

Guide to fetching content from external URLs in Shoporama themes with the Smarty fetch feature.

Developer

Implement Pricerunner tracking

Guide to implementing Pricerunner conversion tracking on your Shoporama online shop with proper Smarty code.

Developer

What cookies does Shoporama set?

Overview of all cookies that Shoporama sets in webshops - useful for privacy policy and cookie consent.

Shopejer Developer

What themes are there on Shoporama?

Overview of all free themes on Shoporama - Delaware, DelawareDK, California, Alaska2, Washington and more.

Shopejer Developer

Implement structured data (Schema.org)

Guide to implementing structured data (JSON-LD) in your Shoporama theme for better display in search results.

Developer

Set up tracking on the Alaska theme

Guide to setting up Google Tag Manager tracking specifically on the Alaska theme in Shoporama.

Developer

Implement Theme Builder in your theme

Guide to implementing Shoporama's Theme Builder in your theme so the merchant can build pages visually.

Developer

Link to stylesheet and other files in your theme

Guide to linking to stylesheets, JavaScript and other files from your Shoporama theme.

Developer

Alternate products in multi-language shops

Guide to creating hreflang alternate tags for products in Shoporama stores running in multiple languages.

Developer

Split testing in your Shoporama online store

Guide to setting up and running server-side split tests (A/B tests) in Shoporama.

Developer

Set up a split test in Shoporama

Detailed guide to setting up a split test in Shoporama with step-by-step instructions.

Developer

Image name in the URL

Guide to getting the product image name in the URL for better SEO.

Developer

Images on landing pages

Guide to adding and displaying images on landing pages in Shoporama.

Developer

REST API documentation

Link to documentation for Shoporama's REST API for integration with external systems.

Developer

Notification under SFTP information

Learn how you as a theme developer can display a message on the admin page with SFTP login details.

Developer

Add a comment to a product in your cart

Learn how to add a comment field to products in the basket - for engraving, gift wrapping or other customer requests.

Developer

Add multiple products to the basket at a time

Guide to implementing an 'add more to cart' feature, for example on landing pages or wholesale pages.

Developer

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