Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

Shopejer

Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

Shopejer

E-label in your webshop, badge and compliance guide

Complete guide to setting up the e-label badge in Shoporama and fulfilling the e-label compliance checklist with responsibilities and FAQ.

Shopejer

Theme settings for products and pages (theme extensions)

Learn how the Theme Settings tab works for products, categories, static pages, landing pages, and blog posts in Shoporama. The theme defines the fields—such as video, badge, and upsells in Montana—and the store owner fills them in. A guide for both store owners and theme developers.

Shopejer Developer

Bought Together: Find Products That Sell Better When Sold Side by Side

The "Bought Together" statistics page shows which products are most often ordered together. Use this data to add related products, remove them, and increase your average order value.

Shopejer

The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

Shopejer

Statistics and analytics in Shoporama

Get an overview of Shoporama's built-in statistics tools: dashboard, revenue, profit margin, ABC analysis and much more. Learn how to use data to make better decisions.

Shopejer

Sales per channel - see which channels are driving revenue

Find out which channels are generating revenue in your online store. Shoporama's sales per channel statistics show revenue, orders and AOV per channel.

Shopejer

Timing analysis - find your busiest sales periods

Find out when your customers shop with Shoporama's time of day analysis. View heatmaps of days of the week and times and use the insights to time campaigns and newsletters.

Shopejer

Abandoned baskets statistics - understand and reduce lost sales

See how many shopping carts are abandoned, what your recovery rate is and how reminder emails help you save lost sales in Shoporama.

Shopejer

Customer retention - target repurchase and cohort analysis

Understand your customer retention with Shoporama's cohort analysis. See reorder rates, time to repurchase and a visual heatmap showing how well you retain customers over time.

Shopejer

See your revenue

Guide to viewing your revenue in Shoporama - both on the front page, via the detailed revenue statistics with graphs, and via order export.

Shopejer

Translate and customize texts in your webshop

Customize all text in your online store's theme—from buttons to checkout and emails—under Design → Text, and see how it aligns with the translations into your country's languages. Includes CSV import and developer documentation.

Shopejer Developer

Phone number in MobilePay

Why the phone number is not pre-filled in MobilePay and what the customer can do.

Shopejer

Hreflang and Multilingual Online Stores

How Shoporama sets `hreflang`, `x-default`, and `html lang` for your countries, what happens to untranslated pages, and how to manage your own `hreflang` tags and separate online stores.

Shopejer Developer

Product overviews

Shoporama product overview guide: Search, filter, sort and mass edit your products efficiently from the product list.

Shopejer

Edit product

Guide to the Product Edit Page in Shoporama: the top section with "Edit," Inventory, and Sales Statistics; how to customize the page with tabs and hidden cards; and all cards in the order they appear: General, Images, Categories, Labels, Inventory, Variants, Discounts, Bundles, SEO, product feeds, fields, theme settings, search, related products, files, subscription, legal, sales tax, customs, environmental data, and price monitoring.

Shopejer

Order queue

Guide to the order queue in Shoporama. See the status of automatic order actions such as capture, invoicing and stock pull, and learn how to manage the queue.

Shopejer

Order labels

Guide to order labels in Shoporama. Create color-coded labels to organize and categorize your orders and set up automatic allocation based on customer or order type.

Shopejer

Suppliers in Shoporama

Guide to suppliers in Shoporama: create and manage suppliers, associate them with products, use the order list, statistics and dropshipping feature.

Shopejer

Showing 201–220 of 376 Articles

Still need help?

Our support team is ready to help you