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If we can't reach you, we'll send an email instead

Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Set up Klarna as payment method

Learn how to set up Klarna as a payment method in your Shoporama webshop.

Shopejer

PostNord tracking and parcel labels

Guide to PostNord tracking links and parcel labels in Shoporama, including troubleshooting common issues.

Shopejer

Sales reports and revenue in dashboard

Guide to using the dashboard and sales reports in Shoporama to track revenue, orders and sales statistics.

Shopejer

Take products offline when they are out of stock

Guide to control whether out of stock products are shown or hidden automatically in your Shoporama online store.

Shopejer

Troubleshooting E-conomic integration

Guide to troubleshooting the E-conomic integration in Shoporama. Fix issues with synchronization, missing orders and incorrect posting.

Shopejer

Customize your checkout

Guide to customizing the checkout flow in your Shoporama online store, including payment methods, shipping, customer fields and gift cards.

Shopejer

Protect your webshop from spam orders

Guide to protecting your Shoporama webshop from spam orders and fraud using blacklist, captcha and 3D Secure.

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Wish lists and favorites

Learn how your customers can create and share wishlists in your Shoporama online store.

Shopejer

Blacklist - Block unwanted orders

Learn how to use Shoporama's blacklist feature to block spam orders and unwanted customers by blacklisting email, phone number or IP address.

Shopejer

Setting up PensoPay

Step-by-step guide to setting up PensoPay as a payment gateway on your Shoporama online shop.

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Setting up QuickPay

Guide to setting up QuickPay as a payment gateway on your Shoporama online shop. Supports Dankort, MobilePay, Visa, Mastercard and many more.

Shopejer

Setting up Nets Easy

Guide to setting up Nets Easy (Nexi) as a payment gateway on your Shoporama online shop.

Shopejer

Stripe payment gateway

Learn how to set up and use Stripe as a payment gateway in your Shoporama online shop. Stripe supports card payment, MobilePay, Klarna, Apple Pay, Google Pay and many more payment methods.

Shopejer

Return center

Learn how to set up and use Shoporama's Return Center so your customers can easily request returns and you can handle them efficiently from administration.

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Subscriptions

Learn how to set up subscriptions in Shoporama so your customers can create recurring orders with automatic payment and delivery at set intervals.

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Campaigns

Learn how to create promotions in Shoporama that automatically give your customers a discount. Choose from fixed price, cheapest free or percentage discount on selected products and categories.

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App Store

Learn how to use Shoporama's App Store to extend the functionality of your online store with apps from Shoporama and third-party developers.

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Mollie payment gateway

Learn how to set up Mollie as a payment gateway in Shoporama. Mollie supports iDEAL, credit cards, Klarna, PayPal, Apple Pay, Bancontact and many more payment methods.

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Product reviews

Learn how to use product reviews in Shoporama. Collect customer reviews automatically, moderate them and display star ratings on your product pages.

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Bundles (Bundles)

Learn how to create bundles in Shoporama so you can sell multiple products as one package with automatic inventory tracking.

Shopejer

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