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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Environmental data on products

Guide to recording environmental data on products in Shoporama. Enter packaging, electronic waste (WEEE), and battery information for EPR compliance.

Shopejer

Billy's Billing integration

Guide to setting up Billy's Billing in Shoporama. Automatically transfer orders to your accounts, synchronize products and post payments.

Shopejer

Payson payment gateway

Guide to setting up Payson as a payment gateway in Shoporama. Accept payments from Swedish and Nordic customers.

Shopejer

DHL Parcel Shop

Guide to setting up DHL parcel shop as a shipping method in Shoporama. Let customers choose the nearest DHL ServicePoint at checkout.

Shopejer

Profile fields (customer fields)

Guide to creating custom profile fields on customers in Shoporama. Add extra fields to customer profiles to collect additional information.

Shopejer Developer

Unsubscribe links in automatic emails

Give your customers the option to unsubscribe from automatic follow-up emails after purchases and product reviews - with a simple link in the email.

Shopejer

Stock notification: Notify your customers when items are back in stock

Learn how to set up email notifications so your customers can be notified when out-of-stock products are restocked in your Shoporama online store.

Shopejer

Which templates are used for which emails?

Complete overview of all email templates in Shoporama - order confirmations, abandoned baskets, return labels, product reviews and much more.

Developer

Email templates in your theme

Overview of all email templates in Shoporama themes. Learn what each template does, when it's sent, and what variables you can use to customize your emails.

Shopejer Developer

Settings for transactional emails

How to set when Shoporama automatically sends transactional emails like abandoned baskets, payment reminders and product reviews.

Shopejer

Image quality and aspect ratio in Shoporama

Understand how Shoporama handles image quality and aspect ratio - and what you can do if your images don't look sharp enough.

Shopejer

What emails does Shoporama send to my customers?

Overview of automatic emails Shoporama sends to your customers - order confirmation, abandoned baskets, track-and-trace, product reviews, and more.

Shopejer

What is the difference between open basket and closed basket?

Understand the difference between open and closed baskets in Shoporama - stock reservation, customer experience and which type is right for your online store.

Shopejer

How to switch between open and closed basket

Step-by-step guide to enable or disable open basket in your Shoporama online shop - and what you need to be aware of.

Shopejer

Create manufacturers in Shoporama

Guide to creating manufacturers in Shoporama - a legal requirement for certain products from 2025.

Shopejer

Create security profiles

Guide to creating security profiles for products in Shoporama according to EU regulations.

Shopejer

GPSR fields on products

Guide to implement GPSR fields (manufacturer and safety profile) on products according to EU regulations.

Shopejer Developer

Price monitoring of competitors

Guide to setting up competitor price monitoring in Shoporama.

Shopejer

Shoporama Tracking

Complete guide to Shoporama's built-in tracking engine. Set up server-side tracking and send data to Facebook, Google, Pinterest, Snapchat, TikTok and LinkedIn.

Shopejer Developer

Facebook Conversions API

Guide to setting up the Facebook Conversions API on your Shoporama online store via the built-in tracking engine.

Shopejer

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