Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

Mollie payment gateway

Learn how to set up Mollie as a payment gateway in Shoporama. Mollie supports iDEAL, credit cards, Klarna, PayPal, Apple Pay, Bancontact and many more payment methods.

Shopejer

AI assistant in the text editor

Learn how to use Shoporama's built-in AI assistant to generate product texts, image descriptions and text suggestions.

Shopejer

Brevo integration newsletter signup integration from your webshop

How to connect your Shoporama webshop to Brevo (formerly Sendinblue) so that new newsletter subscriptions automatically land in Brevo. Read what the integration can do and what you need to set up in Brevo yourself.

Shopejer

Login and two-factor authentication (2FA)

Two-factor authentication (2FA) is optional extra security on your Shoporama login. Choose between the Authenticator app or free SMS and secure your admin against intrusion.

Shopejer

Setting up the front page

Lær hvordan du sætter forsiden op i din Shoporama-webshop. Forsiden er en kategori, som du kan tilpasse med Sidedesigner i understøttede temaer.

Shopejer

The search function in Shoporama

Everything you need to know about Shoporama's search function - how it works, what is searched and how to optimize it.

Shopejer

How the e-conomic app handles products

Explanation of how products are handled in the new e-conomic app and what is different from the old integration.

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Typical errors in the E-conomic integration

Overview of common errors in the e-conomic app and how to fix them.

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Set up E-conomic integration

Step-by-step guide to install Shoporama's e-conomic app from the App Store and set up automatic transfer of orders.

Shopejer

Credit notes and refunds

Complete guide to credit notes and refunds in Shoporama, including partial refunds, full credit notes and transfer to accounting systems.

Shopejer

Troubleshooting E-conomic integration

Guide to troubleshooting the e-conomic app in Shoporama. Fix sync issues, failed transfers and incorrect posting.

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Set up Google Shopping Feed

Guide to setting up Google Shopping Feed in Shoporama so that your products appear in Google Shopping.

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Handle returns

Guide to Shoporama's returns center - handle returns, create credit notes, and manage customer return requests.

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E-label in your webshop, badge and compliance guide

Complete guide to setting up the e-label badge in Shoporama and fulfilling the e-label compliance checklist with responsibilities and FAQ.

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Extensions from the theme (theme extensions)

Learn how theme extensions work in Shoporama. Themes can define additional product fields such as YouTube video, badges, color selectors, and repeat fields that the store owner fills in per product. Guide for both store owners and theme developers.

Shopejer Developer

Bought together - find products that sell better side by side

The 'Bought together' statistics page shows which products are most often ordered in the same order. Use the data to add related products and increase your average purchase.

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The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

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Statistics and analytics in Shoporama

Get an overview of Shoporama's built-in statistics tools: dashboard, revenue, profit margin, ABC analysis and much more. Learn how to use data to make better decisions.

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Sales per channel - see which channels are driving revenue

Find out which channels are generating revenue in your online store. Shoporama's sales per channel statistics show revenue, orders and AOV per channel.

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Timing analysis - find your busiest sales periods

Find out when your customers shop with Shoporama's time of day analysis. View heatmaps of days of the week and times and use the insights to time campaigns and newsletters.

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Showing 81–100 of 296 Articles

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