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Do you have a support request? Then it's better to send an email to support@shoporama.dk

Emergency situation

In case of emergencies or breakdowns, you can send an SMS to our emergency hotline

On-call phone (SMS only)

+45 29 70 15 95

Send an SMS with the following information:

  • Your name and webshop
  • Description of the problem
  • Your callback phone number

Notes: This service is only for critical situations where your webshop is down or has serious problems. For regular support, please use our normal support channels.

Need help?

In addition to our support articles here, we also recommend searching for help in our help forum on Facebook, where a lot of our helpful customers and partners may be able to help you.

If you can't find the answer in an article here, feel free to send us a support request.

All ancillary items

Browse all our articles

How do I receive payment online?

What does it take to accept credit card or MobilePay payments online? Read about acquiring agreements, payment gateways and alternative payment methods.

Shopejer

Setting up OnPay

Step-by-step guide to setting up OnPay as a payment gateway on your Shoporama online store. Supports payment links, capture, refund and cancel.

Shopejer

How to switch to Smarty 4

Guide to upgrading your Shoporama webshop from Smarty 2 to Smarty 4. Smarty 4 is faster, more secure and runs on PHP 8.

Developer

MakeInfluence tracking

Guide to implementing the MakeInfluence tracking pixel on your Shoporama webshop to track sales from influencer collaborations.

Shopejer

Set up Daisycon tracking on your webshop

Guide to implementing Daisycon conversion tracking on your Shoporama webshop with correct Smarty code.

Shopejer

Print PostNord parcel labels from Shoporama

Guide to setting up PostNord integration and creating parcel labels directly from the Shoporama admin.

Shopejer

How to create the most common landing pages

Guide to creating landing pages in Shoporama with rules for brands, price ranges, extra fields and more.

Developer

Priceshape feed

Guide to setting up a Priceshape feed on your Shoporama online store via an XML file and a landing page.

Shopejer

Split your feeds into multiple pages

Guide to paginating custom XML feeds built with landing pages so they don't exceed system limits.

Developer

Optimizing images for mobile

Guide to using responsive images with srcset in your Shoporama theme to provide optimized images for mobile users.

Shopejer

Language support in themes

Guide to using the translation feature in Shoporama themes with Smarty t-tags and language files.

Developer

Import extra fields on products

Guide to importing extra fields via CSV import of products in Shoporama.

Shopejer

The big guide to redirects

Complete guide to redirects in Shoporama. Learn when and how to create redirects and avoid losing rankings in Google.

Shopejer

Apple Pay on Shoporama

Guide to enabling Apple Pay in your Shoporama online shop via QuickPay and Clearhaus.

Shopejer

Include color and size in Partner Ads feed

Guide to adding color, size and gender to your Partner Ads feed in Shoporama via product profiles and extra fields.

Shopejer

Set up integration with Anyday

Guide to integrating Anyday installment on your Shoporama online store. Includes script insertion and pricetag implementation.

Shopejer

Export customers who have purchased a specific product

Guide to export a list of customers who have purchased a specific product and send them an email.

Shopejer

Update the cost price of multiple products at once

Guide to mass edit the cost price (purchase price) of multiple products in the Shoporama admin.

Shopejer

Ajax filtering

Technical documentation for Shoporama's /ajax endpoint for filtering products. For developers.

Developer

Custom design on captcha

Guide to customize the captcha design in your Shoporama theme with your own HTML and styling.

Developer

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